Overview
On Site
$$40.00/hour on w2
Contract - W2
Contract - months contract
Skills
Technical Support
Marketing Intelligence
MI
Remote Support
Management
Inventory
BMC Remedy
Workflow
Documentation
Knowledge Base
Mentorship
Service Desk
Collaboration
Business Analysis
Business Analytics
Quick Learner
Organized
Help Desk
Dependability
Laptop
Job Details
Job Title: Technical Help Desk 3
Location: Southfield, MI Onsite
Job Duration: 10 months contract to start with the possibility of extension
Job Description:
- Lead and manage the Service Desk in Michigan, ensuring efficient handling of the Desktop Support services queue.
- Oversee and manage computer inventory and supplies.
- Triage, prioritize, and remedy end-user computer issues.
- Work on projects in a results-oriented environment.
- Open Service Desk tickets and dispatch to the appropriate queue when unable to resolve issues.
- Create and review new process workflow documentation for publication in the company knowledge base.
- Train and mentor junior team members, fostering a collaborative and high-performing team environment.
- Collaborate with SME from other towers and Service Desk team across organization
- What makes this role interesting? Exposure to new EV technologies and new company.
- Team Culture: Close-knit. Fast-paced environment. Ability to improve the team structure and processes. Synergy among the team.
- Years of Experience Required: 5+ years
- Degrees or certifications required: BA
- Best vs. Average: Fast learner, creative thinker. Interpersonal skills with executives. Organized. Helpdesk service experience a plus.
- Performance Indicators: Overall dependability. Quality and speed of resolutions.
Top skills:
- Experience supporting both Mac and Window
- Mobile support experience
- Equipment: Standard PC laptop, badge, email
- Overtime (busy times, etc.): as needed.
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