Overview
On Site
$35 - $38.73 hr
Contract - Independent
Contract - W2
Contract - 12+ mo(s)
Skills
AVAYA
ZOOM
IPC
IPC/AVAYA/ZOOM
TROUBLESHOOTED
TROUBLE-SHOOTING
TROUBLE SHOOTING
TROUBLESHOOTING
TROUBLE SHOOT
TROUBLESHOOT
SERVICENOW
SERVICE NOW
TELEPHONY
VOICE
VOIP
DESKTOP SUPPORT
TECHNICAL SUPPORT
IT SUPPORT
END-USER SUPPORT
SERVICE DESK
DESKTOP ENGINEER
VOICE SUPPORT
VOIP SUPPORT
VOICE ENGINEER
Job Details
Desktop Engineer IV - Voice Scope
Stamford, CT (Onsite)
12+Month Contact
Overview:
Provide 1st contact support for desk-end voice-related incidents and requests, with a focus on telephony devices like IPC, Avaya, and Zoom.
Responsibilities:
- Conduct deployment testing of new telephony devices (IPC dealer-board, Avaya handsets, headsets, etc.).
- Troubleshoot user-related telephony incidents, escalating to 2nd/3rd line teams as needed.
- Support daily IPC, Avaya, and Zoom-related incidents and requests at users' desks.
- Coordinate with 2nd/3rd support teams and third parties (e.g., IPC) to log and track incidents.
- Maintain regular communication with customers and management regarding incident status.
- Document incident investigations and updates in the incident management system (e.g., ServiceNow).
- Provide support to other engineers and assist during out-of-hours changes or major incidents.
Requirements:
- Exposure to trade floor support and trader voice telephony, including IPC, Avaya, and Zoom.
- Understanding of telephony solutions and integrations (e.g., private wires, voice recording).
- Capable of troubleshooting telephony issues at user desks and escalating as necessary.
- Familiarity with IT Service Management tools, such as ServiceNow.
Metasys Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.