Overview
On Site
USD 22.00 - 30.00 per hour
Full Time
Skills
SAP BASIS
Mobile Device Management
Master Data Management
ISM
Issue Tracking
Mobile Devices
Legal
Preventive Maintenance
Performance Management
Project Management
Document Management
iManage
Help Desk
Service Desk
Microsoft Windows
Active Directory
Microsoft Office
Citrix
Virtual Private Network
Communication
Customer Service
Taxes
Life Insurance
Partnership
Collaboration
Law
Job Details
Description
Our client is an international law firm in midtown Manhattan, is looking for a Service Desk Analyst on a long term contracting basis. This person will be providing phone/remote/email support of 1700+ users with issues involving Windows 10/11, Active Directory, MS Office 2016/365, Citrix, VPN, mobile devices, MDM, and iManage document management. ISM (Ivanti Service Manager) is hte ticketing system.
Candidates must have a great combination of excellent customer service and strong technical troubleshooting.
Candidates must have strong experience supporting Windows, Active Directory, MS Office, mobile devices, Citrix, and VPN issues.
Any legal experience or experience supporting a document management system is a plus.
The first 3-4 months you will be onsite every day.
It is a 12 months + consulting assignment.
The shifts available is Monday - Friday, 11 am - 7 pm. (The shift may be M-F, 10 am - 6 pm.)
Skills
Help desk, Service desk, Customer service, Windows 10, Active directory, Microsoft Office, MS Word, Citrix, VPN, document management systems, iManage
Top Skills Details
Help desk,Service desk,Customer service,Windows 10,Active directory,Microsoft Office,MS Word,Citrix,VPN
Additional Skills & Qualifications
Candidates must have excellent communication skills and have excellent customer service skills.
Experience Level
Intrermediate Level
Pay and Benefits
The pay range for this position is $22.00 - $30.00
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in New York,NY.
Application Deadline
This position will be accepting applications until Jan 28, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Our client is an international law firm in midtown Manhattan, is looking for a Service Desk Analyst on a long term contracting basis. This person will be providing phone/remote/email support of 1700+ users with issues involving Windows 10/11, Active Directory, MS Office 2016/365, Citrix, VPN, mobile devices, MDM, and iManage document management. ISM (Ivanti Service Manager) is hte ticketing system.
Candidates must have a great combination of excellent customer service and strong technical troubleshooting.
Candidates must have strong experience supporting Windows, Active Directory, MS Office, mobile devices, Citrix, and VPN issues.
Any legal experience or experience supporting a document management system is a plus.
The first 3-4 months you will be onsite every day.
It is a 12 months + consulting assignment.
The shifts available is Monday - Friday, 11 am - 7 pm. (The shift may be M-F, 10 am - 6 pm.)
Skills
Help desk, Service desk, Customer service, Windows 10, Active directory, Microsoft Office, MS Word, Citrix, VPN, document management systems, iManage
Top Skills Details
Help desk,Service desk,Customer service,Windows 10,Active directory,Microsoft Office,MS Word,Citrix,VPN
Additional Skills & Qualifications
Candidates must have excellent communication skills and have excellent customer service skills.
Experience Level
Intrermediate Level
Pay and Benefits
The pay range for this position is $22.00 - $30.00
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in New York,NY.
Application Deadline
This position will be accepting applications until Jan 28, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.