job summary:
Agent & Copilot Implementation
Design, build, test, and deploy custom agents, plugins, and connectors in Microsoft Copilot Studio and Azure AI Foundry, integrated with M365 Copilot, Teams, Outlook, and SharePoint.
Build automation and orchestration in Power Automate and Power Platform, including custom connectors to Client data sources (Confluence, Jira, ServiceNow, internal APIs).
Implement retrieval, grounding, and indexing patterns against SharePoint, Microsoft Graph, and approved third-party data sources.
Prototype and productionize agents that automate high-value crew workflows; iterate based on telemetry and user feedback.
Cross-Platform Industry Fluency
Stay current on AWS Bedrock / Amazon Q / Strands / Agents for Bedrock and Google Vertex AI / Agentspace / ADK agent-building patterns, and translate applicable ideas into our Microsoft implementation.
Evaluate emerging frameworks (LangChain, LangGraph, Semantic Kernel, AutoGen, MCP) and recommend where they fit - or don't fit - within Client's M365-first strategy.
Bring an opinion. We expect this engineer to challenge the Microsoft default when a better pattern exists elsewhere, and to defend the Microsoft choice when it is the right one.
Governance, Security & Compliance
Partner with the Workplace AI Engineer and Information Security to implement AI governance controls: data protection (Purview, MIP, Digital Guardian/DLP), model access controls, prompt and output logging, and agent lifecycle approvals.
Implement and operate Power Platform environment strategy (default, managed, dev/test/prod separation, DLP policies, capacity management).
Design IAM and least-privilege patterns for agent identities (Entra app registrations, managed identities, service principals, OKTA federation).
Observability & Operations
Build dashboards and telemetry for agent usage, latency, accuracy, cost, and policy violations using Log Analytics, Sentinel, Defender for Cloud Apps, and Power BI.
Define and operate the on-call model for production agents in partnership with Tier 3 Engineering.
Drive root-cause analysis for agent incidents and feed lessons back into platform standards.
Integration & Interoperability
Integrate Copilot and custom agents with Client knowledge sources - Confluence, Jira, ServiceNow, SharePoint, Exchange, Teams, OneDrive - using approved connectors and Graph APIs.
Work with Identity engineering to align agent authentication with Entra ID and OKTA.
Coordinate with Data, Cloud, and Security domain teams on third-party data integration patterns.
Tier 3 Escalation & Expert Support
Serve as Tier 3 escalation for complex Copilot Studio, Foundry, and Power Platform issues.
Provide deep technical consultation to Workplace Engineering and partner teams adopting agents.
Build reusable patterns, reference implementations, and internal playbooks that scale beyond a single engineer.
Innovation & Strategic Oversight
Lead proof-of-concept work for new Microsoft AI capabilities (Foundry agents, Copilot Tuning, MCP servers, declarative agents, agentic memory).
Contribute to the Workplace AI roadmap and operating model.
Partner with the Copilot Champions program and fireside-chat / train-the-trainer initiatives to translate engineering work into adoption outcomes.
location: Malvern, Pennsylvania
job type: Contract
salary: $55 - 60 per hour
work hours: 8am to 5pm
education: Bachelors
responsibilities:
Agent & Copilot Implementation
- Design, build, test, and deploy custom agents, plugins, and connectors in Microsoft Copilot Studio and Azure AI Foundry, integrated with M365 Copilot, Teams, Outlook, and SharePoint.
- Build automation and orchestration in Power Automate and Power Platform, including custom connectors to Client data sources (Confluence, Jira, ServiceNow, internal APIs).
- Implement retrieval, grounding, and indexing patterns against SharePoint, Microsoft Graph, and approved third-party data sources.
- Prototype and productionize agents that automate high-value crew workflows; iterate based on telemetry and user feedback.
Cross-Platform Industry Fluency
- Stay current on AWS Bedrock / Amazon Q / Strands / Agents for Bedrock and Google Vertex AI / Agentspace / ADK agent-building patterns, and translate applicable ideas into our Microsoft implementation.
- Evaluate emerging frameworks (LangChain, LangGraph, Semantic Kernel, AutoGen, MCP) and recommend where they fit - or don't fit - within Client's M365-first strategy.
- Bring an opinion. We expect this engineer to challenge the Microsoft default when a better pattern exists elsewhere, and to defend the Microsoft choice when it is the right one.
Governance, Security & Compliance
- Partner with the Workplace AI Engineer and Information Security to implement AI governance controls: data protection (Purview, MIP, Digital Guardian/DLP), model access controls, prompt and output logging, and agent lifecycle approvals.
- Implement and operate Power Platform environment strategy (default, managed, dev/test/prod separation, DLP policies, capacity management).
- Design IAM and least-privilege patterns for agent identities (Entra app registrations, managed identities, service principals, OKTA federation).
Observability & Operations
- Build dashboards and telemetry for agent usage, latency, accuracy, cost, and policy violations using Log Analytics, Sentinel, Defender for Cloud Apps, and Power BI.
- Define and operate the on-call model for production agents in partnership with Tier 3 Engineering.
- Drive root-cause analysis for agent incidents and feed lessons back into platform standards.
Integration & Interoperability
- Integrate Copilot and custom agents with Client knowledge sources - Confluence, Jira, ServiceNow, SharePoint, Exchange, Teams, OneDrive - using approved connectors and Graph APIs.
- Work with Identity engineering to align agent authentication with Entra ID and OKTA.
- Coordinate with Data, Cloud, and Security domain teams on third-party data integration patterns.
Tier 3 Escalation & Expert Support
- Serve as Tier 3 escalation for complex Copilot Studio, Foundry, and Power Platform issues.
- Provide deep technical consultation to Workplace Engineering and partner teams adopting agents.
- Build reusable patterns, reference implementations, and internal playbooks that scale beyond a single engineer.
Innovation & Strategic Oversight
- Lead proof-of-concept work for new Microsoft AI capabilities (Foundry agents, Copilot Tuning, MCP servers, declarative agents, agentic memory).
- Contribute to the Workplace AI roadmap and operating model.
- Partner with the Copilot Champions program and fireside-chat / train-the-trainer initiatives to translate engineering work into adoption outcomes.
qualifications:
Qualifications
Professional software / platform engineering experience, with 5+ years building production solutions on the Microsoft 365 and/or Azure stack.
Hands-on production experience with at least three of: Microsoft Copilot Studio, Azure AI Foundry / Azure OpenAI, Power Automate, Power Apps, Microsoft Graph, SharePoint Framework.
Demonstrable experience designing and shipping agentic or generative AI solutions - not just consuming a chat UI, but building, grounding, evaluating, and operating agents.
Working knowledge of at least one non-Microsoft AI platform (AWS Bedrock / Amazon Q, Google Vertex AI / Agentspace, OpenAI API direct, Anthropic API) sufficient to evaluate trade-offs.
Robust scripting and development skills in Python, PowerShell, and TypeScript/JavaScript; comfort with REST APIs, OAuth 2.0 / OIDC, and JSON schemas.
Experience implementing security and compliance controls in a regulated environment: Purview, Sentinel, Defender, Conditional Access, MIP, DLP.
Identity fluency with Entra ID (Azure AD) and federated IdPs (OKTA preferred).
Experience working in a financial services, healthcare, or other heavily regulated environment, or a credible plan to come up to speed quickly.
Bachelor's degree in Computer Science, Engineering, or equivalent practical experience.
Add'l Info
Preferred Attributes
Familiarity with Model Context Protocol (MCP), declarative agents, and the broader emerging agent-interop standards.
Experience with Confluence and Jira indexing / connector development for AI grounding.
Experience operating Power Platform Center of Excellence tooling and ALM patterns.
Comfort with infrastructure-as-code (Bicep, Terraform) and CI/CD for Power Platform / Foundry artifacts.
Background contributing to internal communities of practice, champions networks, or developer en
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