ETS Technician IV - Network Operations

Overview

Plan, install, and/or support ETSequipment to include (but not limited to) workstations, mobile devices, printers, cable distribution systems, servers, telephony systems, audio/visual equipment, routers, switches, modems, electrical systems and equipment, and other circuit specific devices associated with local and wide area networks and emergency power systems. Lead complex/difficult tasks of considerable scope and latitude requiring advanced analysis.

Responsibilities

• Build and maintain relationships with team members, management, key stakeholders and/or external contacts (vendors, etc.)
• Diagnose issues through technical analysis of Navy Federal hardware/software; take appropriate action
• Document operating procedures for installations, configurations and /or administration tasks
• Formulate and administer equipment maintenance program to include troubleshooting, repair, and replacement of the devices
• Maintain inventory control documentation on systems and components to ensure updates occur according to schedule
• Perform installation and configuration of workstations, printers, cables, network routers and switches, servers, etc., as applicable
• Prepare reports for senior management following installation
• Train team members and/or peers on functional processes and procedures
• Develop, test and implement systems and equipment; document results
• Evaluate, select and adapt standard techniques, procedures and criteria
• Full life-cycle project management
  • Establish and lead project teams
  • Develop project plan/scope/schedule/cost/communications
  • Procure and/or manage resources/timelines/deadlines/quality
  • Risk, Issue and Change management
  • Ensure successful project implementation
  • Considerable scope of responsibility
• Perform other duties as assigned

Qualifications

• Significant experience in Network Engineering/ Network Operations
• Significant knowledge of Routers, switches, firewalls, and Wireless access points
• Experience supporting oversees locations
• Ability to document and apply policies, standards and procedures
• Ability to work independently and in a team environment
• Experience in leading, guiding and mentoring others
• Significant experience in presenting technical solutions and/or recommendations
• Advanced knowledge of electronic principles as they relate to diagnosing and troubleshooting IT system issues
• Advanced knowledge of technical inter-relationships between software/hardware and desktop/LAN/Host systems
• Advanced organizational, planning and time management skills
• Advanced research, analytical, and problem solving skills
• Advanced skill in diagnosing and troubleshooting issues
• Advanced skill making effective presentations to groups of various sizes
• Advanced verbal and written communication skills
• Bachelor's degree in Business Administration, Information Technology, or related field, or the equivalent combination of education, training and experience

Hours: Rotating Day Shift, 6:00AM - 6:00PM

Location: 820 Follin Lane, Vienna, VA 22180

About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

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Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.