IT Specialist

We are CalChip Connect, Inc. (https://www.calchipconnect.com) a leading distributor and value-added service provider of IoT devices. We are looking for an IT Specialist for our headquarters in Warminster, PA.

We are currently looking for a talented individual to provide frontline primary technical support to end users on various technical issues and problems resolution relating to hardware, software and peripherals. Responsibilities include:

• Develop and maintain cyber security standards.
• Educate employees in cyber security and implement procedures to safe guard and protect the companies systems.
• Managing ticketing system and help with all break fix and deskside issues.
• Maintaining master inventory for hardware and software by employee and department.
• Maintaining and updating SOPs.
• Assembling and staying on top of all annual and one-time renewals, e.g. ISP, Website Host, Office 365, VOIP Phones, SSL Certificates, Antivirus, etc.
• Keeping company IT assets up to date with latest software updates.
• Proactively suggesting ways of improving system stability, availability, performance and reliability.
• Working independently on escalated issues.
• Protecting and ensuring the stability of the operational systems as well as maintain the integrity of the data they contain.
• Assessing, coordinating and reviewing all issues and impacts associated with applications support and business processes.
• Leading projects to resolve technical issues.

Education and Experience

• 5 or more years experience, preferably related industry.
• 5 or more years college or technical school.
• Strong communication skills and customer service mentality.
• Ability to grasp new concepts and work in a dynamic environment.
• Ability to work with scheduling and meet deadlines on projects.
• Strong working knowledge of computer software and hardware for business applications.

Benefits:

• Health insurance
• Vision insurance

Work Schedule:

• 8 - hour shift
• Monday to Friday
• On call
• On-Site

Experience:

• Information Technology: 4 years (Required)