Overview
Skills
Job Details
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Technical Writer who will create and revise technical documents such as proposals, manuals, reports, brochures, or articles.
Develop comprehensive documentation that meets organizational standards
Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content
Write user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success
Develop and maintain detailed databases of appropriate reference materials, including research, usability tests, and design specifications
Evaluate current content and develop innovative approaches for improvement
Duties/Responsibilities:
Writes and edits technical documents including reference manuals and product manuals.
Writes and edits procedural documentation such as user guides and manuals.
Determines the type of publication that will best serve the project requirements.
Meets with engineers, programmers, and project managers to learn about specific products or processes.
Assesses the audience needs for whom the technical and procedural documentation is intended; adjusts tone and technical terms used to meet those needs and to ensure understanding.
Plans writing processes and sets timelines and deadlines.
Creates or works with graphic designers to create diagrams, charts, and other visual aids to assist readers in understanding a product or process.
Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements
Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation
Works with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage
Develops content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation
Required Skills/Abilities:
Bachelor s degree in English, Technical Writing or relevant technical field
2-4 years industry experience as an effective technical writer
Proven ability to quickly learn and understand complex topics
Previous experience writing documentation and procedural materials for multiple audiences
Superior written and verbal communication skills, with a keen eye for detail
Experience working with engineering to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content
Excellent verbal and written communication skills.
Excellent writing and grammatical skills.
Excellent organizational skills and attention to detail.
Ability to present complex data in clear, concise text.
Ability to meet deadlines and work independently.
Ability to edit and proofread the work of colleagues.
Preferred Qualifications
Proven ability to handle multiple projects simultaneously, with an eye for prioritization
Firm understanding of the systems development life cycle (SDLC)
Previous software development experience
Experience using XML tools to create documentation