Overview
Remote
On Site
USD 114,500.00 - 212,300.00 per year
Full Time
Skills
Insurance
Financial services
Finance
Training and development
Operations
User-centered design
Product development
Training
Knowledge transfer
Blueprint
Service design
Management
Research
Customer experience
Leadership
Experience design
Strategy
Design
Collaboration
User experience
LOS
Recruiting
Health insurance
Life insurance
Job Details
Overview
We are not just offering a job but a meaningful career! Come join our passionate team!
As a Fortune 50 company, we hire the best employees to serve our customers, making us a leader in the insurance and financial services industry. State Farm embraces diversity and inclusion to ensure a workforce that is engaged, builds on the strengths and talents of all associates, and creates a Good Neighbor culture.
We offer competitive benefits and pay with the potential for an annual financial award based on both individual and enterprise performance. Our employees have an opportunity to participate in volunteer events within the community and engage in a learning culture. We offer programs to assist with tuition reimbursement, professional designations, employee development, wellness initiatives, and more!
Visit our Careers page for more information on our , and of joining the State Farm team!
REMOTE: Qualified candidates (outside of hub locations listed below) may be considered for remote work arrangements based on where a candidate currently resides or is currently located.
HYBRID: Qualified candidates (in or near hub locations listed below) should plan to spend time working from home and some time working in the office as part of our hybrid work environment.
HUB LOCATIONS: Dunwoody, GA; Richardson, TX; Tempe, AZ; or Bloomington, IL
SPONSORSHIP: Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity
Grow Your Skills, Grow Your Potential
Responsibilities
Are you passionate about service design & journey management and want to help teams connect the dots? Are you often sharing the value of journey maps and service design to create extraordinary experiences? Are you fascinated by the intersection of customer journeys and the people, process and technology that deliver it?
Come join us and be part of the team as we drive lasting change and lead the organization to be more customer obsessed.
We are looking to continually enhance and mature the practice of Experience Design (XD). This role will contribute by being part of the team responsible for promoting and maturing the Journey Management practice. You will be a champion for growing and incorporating service design into how we work to shape customer experiences and influence strategic initiatives. We look for this position to be self-sufficient in listening to needs, defining opportunities and pushing ideas and co-creation to meet the needs of the greater team.
We are looking for a skilled expert that is highly motivated with diverse skills and background. Specifically with a background in service design, journey management, and UX strategy and operations to teach service design and journey management to other UX professionals. A strong self-starter, super facilitator, and skilled communicator, and one who has a rich experience with a vision for where this can go. The successful candidate will also have a proven track record of building trusting cross-functional relationships regardless of domain, able to effectively navigate through ambiguity, and thrive in a fast paced and extremely dynamic environment.
What you'll do:
Qualifications
A successful candidate will have:
What you'll bring (Hiring Requirements):
For Los Angeles candidates: Pursuant to the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment qualified applicants with criminal histories.
For San Francisco candidates: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
For Colorado, Hawaii and Washington State candidates: Salary Range: $114,500-$212,300
For California, New York, and CT candidates: Potential salary range: $114,500-$241,250
Potential yearly incentive pay: up to 15% of base salary
Competitive Benefits, including:
401k Plan
Health Insurance
Dental/Vision plans
Life Insurance
Paid Time Off
Annual Merit Increases
Tuition Reimbursement
Health Initiatives
For more details visit our summary page
#LI-LG1
#LI-REMOTE
SFARM
We are not just offering a job but a meaningful career! Come join our passionate team!
As a Fortune 50 company, we hire the best employees to serve our customers, making us a leader in the insurance and financial services industry. State Farm embraces diversity and inclusion to ensure a workforce that is engaged, builds on the strengths and talents of all associates, and creates a Good Neighbor culture.
We offer competitive benefits and pay with the potential for an annual financial award based on both individual and enterprise performance. Our employees have an opportunity to participate in volunteer events within the community and engage in a learning culture. We offer programs to assist with tuition reimbursement, professional designations, employee development, wellness initiatives, and more!
Visit our Careers page for more information on our , and of joining the State Farm team!
REMOTE: Qualified candidates (outside of hub locations listed below) may be considered for remote work arrangements based on where a candidate currently resides or is currently located.
HYBRID: Qualified candidates (in or near hub locations listed below) should plan to spend time working from home and some time working in the office as part of our hybrid work environment.
HUB LOCATIONS: Dunwoody, GA; Richardson, TX; Tempe, AZ; or Bloomington, IL
SPONSORSHIP: Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity
Grow Your Skills, Grow Your Potential
Responsibilities
Are you passionate about service design & journey management and want to help teams connect the dots? Are you often sharing the value of journey maps and service design to create extraordinary experiences? Are you fascinated by the intersection of customer journeys and the people, process and technology that deliver it?
Come join us and be part of the team as we drive lasting change and lead the organization to be more customer obsessed.
We are looking to continually enhance and mature the practice of Experience Design (XD). This role will contribute by being part of the team responsible for promoting and maturing the Journey Management practice. You will be a champion for growing and incorporating service design into how we work to shape customer experiences and influence strategic initiatives. We look for this position to be self-sufficient in listening to needs, defining opportunities and pushing ideas and co-creation to meet the needs of the greater team.
We are looking for a skilled expert that is highly motivated with diverse skills and background. Specifically with a background in service design, journey management, and UX strategy and operations to teach service design and journey management to other UX professionals. A strong self-starter, super facilitator, and skilled communicator, and one who has a rich experience with a vision for where this can go. The successful candidate will also have a proven track record of building trusting cross-functional relationships regardless of domain, able to effectively navigate through ambiguity, and thrive in a fast paced and extremely dynamic environment.
What you'll do:
- As an Experience Lead you will advocate for user-centered design principles and best practices throughout the product development lifecycle.
- Hands on in cultivating service design strategies, content and training
- Creating horizontal journeys and conducting analysis of the customer and agent lifecycle
- Equip teams with the skills needed to develop journey maps, service blueprints and other artefacts that best communicate systems, opportunity, and vision to varying audiences
- Demonstrate the ability to do the work as well as carry out knowledge transfer
- Discover, visualize, and communicate existing services via research, prototype, journey map, and service blueprint
- Be a pioneer by staying up to date with industry trends and emerging design technologies to continuously improve our design process and output.
Qualifications
A successful candidate will have:
- Strong knowledge and working experience of Service Design - the structure of interactions people have with a service across touchpoints, channels, products and time.
- Strong knowledge and working experience of User Experience and Journey Management - the ongoing practice of researching, measuring, optimizing, and orchestrating a customer journey to improve the customer experience for users and achieve business goals.
- Strong people leadership skills and user experience sensibilities
- Self-sufficient in listening to needs, defining opportunities and pushing ideas and co-creation to meet the needs of the greater team.
- Be able to be hands on in the creation of experience design artifacts, journey maps, service blueprints, conceptual designs, process, and strategy.
- Ability to inspire teams through discovery, empathy, design, and delivery of innovative solutions for complex problems to achieve user-centered outcomes.
- Passion for keeping up with the evolving landscape of available design tools, technologies, and resources.
- Be able to create strong solutions of complex business problems by putting the customer first.
- Collaborate with Department and Business stakeholders in understanding and delivering on customer value and needs.
- Enable Product availability/support and be able to support the team with production and resiliency when and where needed.
What you'll bring (Hiring Requirements):
- Bachelor's degree in related field or equivalent work experience
- 5+ years of industry experience; 3+ years in digital user experience
For Los Angeles candidates: Pursuant to the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment qualified applicants with criminal histories.
For San Francisco candidates: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
For Colorado, Hawaii and Washington State candidates: Salary Range: $114,500-$212,300
For California, New York, and CT candidates: Potential salary range: $114,500-$241,250
Potential yearly incentive pay: up to 15% of base salary
Competitive Benefits, including:
401k Plan
Health Insurance
Dental/Vision plans
Life Insurance
Paid Time Off
Annual Merit Increases
Tuition Reimbursement
Health Initiatives
For more details visit our summary page
#LI-LG1
#LI-REMOTE
SFARM
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.