Overview
On Site
USD 45,000.00 - 50,000.00 per year
Full Time
Skills
Remote Support
Provisioning
Break/Fix
Laptop
Printers
Mobile devices
Onboarding
Application Support
Microsoft Excel
Computer networking
Issue tracking
Documentation
Manufacturing
Help desk
Active Directory
Configuration Management
Computer hardware
Linux
Operating systems
Problem solving
Communication
Finance
Accounting
Marketing
Legal
Customer support
Online training
Artificial intelligence
Insurance
.NET
Job Details
Description
We are inviting applications for the position of Helpdesk Coordinator to join our team in the metal fabrication industry, located in STRUTHERS, Ohio. The role involves providing both in-person and remote technical support to our manufacturing facilities. The Helpdesk Coordinator will be the first line of support during normal office hours and second line support at other times.
Responsibilities:
Coordinating device provisioning, including PCs, laptops, printers, and handheld devices.
Performing break/fix troubleshooting of PCs, laptops, printers, and handheld devices.
Assisting with new user onboarding including account creation and software setup.
Providing application support for both off-the-shelf software such as Excel as well as in-house systems.
Undertaking basic network troubleshooting and setup.
Documenting issues and resolutions in a ticketing system and keeping procedural documentation up to date.
Offering first line support during normal office hours and second line support at other times.
Successfully resolving issues both over the phone and in person, in the office, and on the manufacturing floor.
Utilizing skills in Active Directory, Computer Hardware, Configuration Management, Deployments, Linux.
Requirements
Must have knowledge and experience in metal fabrication industry
Proven experience as a Helpdesk Coordinator or similar role
Proficiency in using Active Directory
Strong understanding of computer hardware systems and configuration management
Experience in deploying various types of software and hardware
Familiarity with Linux operating system
Excellent problem-solving skills and the ability to troubleshoot technical issues
Strong communication skills to effectively assist staff with their IT needs
Ability to work in a team and coordinate tasks effectively
Must have a customer-oriented attitude and be able to handle stressful situations
Willingness to stay updated with advancements in technology and relevant industry trends.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are inviting applications for the position of Helpdesk Coordinator to join our team in the metal fabrication industry, located in STRUTHERS, Ohio. The role involves providing both in-person and remote technical support to our manufacturing facilities. The Helpdesk Coordinator will be the first line of support during normal office hours and second line support at other times.
Responsibilities:
Coordinating device provisioning, including PCs, laptops, printers, and handheld devices.
Performing break/fix troubleshooting of PCs, laptops, printers, and handheld devices.
Assisting with new user onboarding including account creation and software setup.
Providing application support for both off-the-shelf software such as Excel as well as in-house systems.
Undertaking basic network troubleshooting and setup.
Documenting issues and resolutions in a ticketing system and keeping procedural documentation up to date.
Offering first line support during normal office hours and second line support at other times.
Successfully resolving issues both over the phone and in person, in the office, and on the manufacturing floor.
Utilizing skills in Active Directory, Computer Hardware, Configuration Management, Deployments, Linux.
Requirements
Must have knowledge and experience in metal fabrication industry
Proven experience as a Helpdesk Coordinator or similar role
Proficiency in using Active Directory
Strong understanding of computer hardware systems and configuration management
Experience in deploying various types of software and hardware
Familiarity with Linux operating system
Excellent problem-solving skills and the ability to troubleshoot technical issues
Strong communication skills to effectively assist staff with their IT needs
Ability to work in a team and coordinate tasks effectively
Must have a customer-oriented attitude and be able to handle stressful situations
Willingness to stay updated with advancements in technology and relevant industry trends.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.