Overview
On Site
USD 148,845.00 - 173,100.00 per year
Full Time
Skills
Microsoft Excel
Business Transformation
Facilitation
Presentations
Channel Management
Marketing Analytics
PMO
Information Technology
Psychology
Neuroscience
User Experience
Qualitative Research
Qualtrics
Management
JIRA
Confluence
MIRO
Collaboration
Design Thinking
Product Development
Research
Recruiting
Boost
Finance
Health Care
Life Insurance
Law
Internet
Immigration
LOS
Insurance
OFAC
SAFE
Policies and Procedures
SAP BASIS
Job Details
At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.
Job Description
Job Description
U.S. Bank is seeking a full-time UX Design Researcher (Multiple openings) in Cupertino, CA.
Essential Responsibilities:
The UX Design Researcher will support U.S. Bank's business transformation to a human-centric experience and bring digital experiences to U.S. Bank customers. Specific job duties include the following:
Basic Qualifications:
This position requires a Master's degree or equivalent in User Experience, Design Research, Psychology, Applied Cognition and Neuroscience and 2 years of user experience (UX) design research experience.
Required Skills/Experience:
Must also have 24 months of experience with each of the following: 1) Running moderated and unmoderated qualitative research, doing surveys and Card sorting using User Zoom. 2) Using Qualtrics to run large data surveys and do research analysis. 3) Managing research projects and gathering research requests with Jira and maintain research repositories with Confluence. 4) Working with Mural and Miro to prioritize research; facilitate virtual collaboration between cross-functional teams; and to facilitate design thinking sessions. 5) Collaborating across multiple multifunctional teams to develop research and product development strategies. 6) Learning highly complex user processes to facilitate research sessions. Will accept experience gained before, during or after Master's program.
This position is with U.S. Bank National Association, a U.S. Bank company. Base pay range may vary if an offer is made for work in a different location. Pay Range: $148,845 - $173,100. (#LI-NDI #LI-DNI #LI-DNP #DE-DNP).
If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits:
Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):
EEO is the Law
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company's status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS EEO poster.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.
In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements).
U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
U.S. Bank accepts applications for this position on an ongoing basis.
Job Description
Job Description
U.S. Bank is seeking a full-time UX Design Researcher (Multiple openings) in Cupertino, CA.
Essential Responsibilities:
The UX Design Researcher will support U.S. Bank's business transformation to a human-centric experience and bring digital experiences to U.S. Bank customers. Specific job duties include the following:
- Conduct and deliver UX Design research work that meets or exceeds the stated business goals, and which is clearly and objectively measured and reported to prove U.S. Bank's return on design investment.
- Lead and craft UX Design research to ensure excellence in research, facilitation, artifacts, presentation skills, and distilling actionable insights for partners; and manage research projects and gather research requests with Jira and maintain research repositories with Confluence.
- Partner effectively with other UX Design disciplines, business line clients, product and channel management, marketing, analytics, delivery PMO, Information Technology and other teams to strengthen relationships and understand the business while delivering solid research.
- Derive measurable objectives against which UX research work will be evaluated for success.
- Craft objective questions for surveys and interviews to derive meaningful feedback.
- Deliver impactful and clear UX design research in a way that drives and directs better product and project outcomes and run moderated and unmoderated qualitative research, doing surveys and Card sorting using User Zoom.
- Use Qualtrics to run large data surveys and do research analysis.
- Work with Mural and Miro to prioritize research; facilitate virtual collaboration between cross-functional teams; and to facilitate design thinking sessions.
Basic Qualifications:
This position requires a Master's degree or equivalent in User Experience, Design Research, Psychology, Applied Cognition and Neuroscience and 2 years of user experience (UX) design research experience.
Required Skills/Experience:
Must also have 24 months of experience with each of the following: 1) Running moderated and unmoderated qualitative research, doing surveys and Card sorting using User Zoom. 2) Using Qualtrics to run large data surveys and do research analysis. 3) Managing research projects and gathering research requests with Jira and maintain research repositories with Confluence. 4) Working with Mural and Miro to prioritize research; facilitate virtual collaboration between cross-functional teams; and to facilitate design thinking sessions. 5) Collaborating across multiple multifunctional teams to develop research and product development strategies. 6) Learning highly complex user processes to facilitate research sessions. Will accept experience gained before, during or after Master's program.
This position is with U.S. Bank National Association, a U.S. Bank company. Base pay range may vary if an offer is made for work in a different location. Pay Range: $148,845 - $173,100. (#LI-NDI #LI-DNI #LI-DNP #DE-DNP).
If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits:
Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
EEO is the Law
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company's status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS EEO poster.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.
In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements).
U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
U.S. Bank accepts applications for this position on an ongoing basis.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.