IT Support Specialist

We are an IT Managed Service Provider seeking a skilled Sys Admin / IT Support Specialist. Our clients are small to medium-sized businesses throughout the US. Work is primarily performed remotely; however, some on-site client visits are occasionally required.

We service hundreds of businesses, all with varying needs. From the help desk to server setups and management, networking, cloud solutions, etc., this position will work with a multitude of customers to ensure that their IT infrastructure is running optimally and make recommendations for upgrades.

Only applicants with experience will be considered. The ability to research and study new IT technologies rapidly is a must. Applicants must be able to pick up basic work immediately and handle client needs. As long as the core skills are in place, our senior engineers provide more advanced training and assistance.

MINIMUM JOB REQUIREMENTS:

• Experienced and proficient in setting up and maintaining Windows Server, Active Directory, and Hyper-V.
• Proficient at AD Group Policy setup.
• Proficient with Public DNS configurations.
• Experienced with setting up Hardware RAID configurations and troubleshooting them.
• Highly skilled in network troubleshooting. Requires a firm grasp of Layer 1-7 networking.
• Able to implement more advanced firewall features such as Static Routes, WAN Failover, NAT Policies, Firewall Rules, etc.
• Able to fix computer/server hardware/software situations/infected computers.
• Hardware experience building computers and servers, replacing components, etc.
• Proficient with Office 365 and Google Apps for Business.
• Has experience in setting up and troubleshooting business-grade firewalls, switches, routers, and APs.
• Proficient with e-mail setup, POP, IMAP, Exchange, and Outlook.
• Very familiar with backup technologies for Windows Servers and workstations.
• Comfortable with customer interaction. Able to calmly and patiently handle stressful customer IT situations and walk them through handlings, keep them updated on issues and outages, and follow through to ensure customers are happy and issues are fully resolved.

ADDITIONAL USEFUL FIELDS:

• Linux server administration
• WAN DRAAS Replication
• AWS IT Administration
• Azure IT Administration
• Advanced Networking
• Cisco/Sonicwall/Juniper
• VOIP Phone System Setups
• Mac specialist
• VMware Setups

Ideally, we are looking for someone to work out of our office in Clearwater, Florida. Partial telecommuting is an option for the right candidate.

However, we re also open to remote or out-of-state candidates who can do the above.

We offer competitive compensation based on skill, experience, and opportunities for advancement and professional growth.