Production support specialist

  • New York, NY
  • Posted 3 days ago | Updated 12 hours ago

Overview

On Site
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 12 Month(s)
No Travel Required

Skills

The role offers a fast-paced and interesting mix of technical and business challenges
allowing the holder to develop an in-depth understanding of client technologies and businesses. While direct experience with these systems and business lines is not essential
the role requires these skills and knowledge to be developed over time. The team operates on a global
follow-the-sun basis that includes weekend coverage on rotation.Core Responsibilities: ?Monitor and respond to user-reported issues as well as infrastructure alerts promptly and professionally
ensure issues are tracked through to resolution. ?Ensure efficient incident management
ensuring accurate communication to impacted groups and timely resolution. ?Facilitate root cause investigations and manage the implementation of corrective and preventative measures. ?Manage coverage during North America
Asia and Europe market hours
including weekend pre-open ready-for-business checks. Proactively identify and respond promptly to failures. ?Partner with development teams to drive stability
operational excellence
and a culture of efficiency.?Ensure team knowledge is current and forward-looking.?Respond to regulatory and compliance issues with urgency.?Liaise with external technology vendors and exchanges to coordinate changes and resolve connectivity and market data issues.?Review
execute
and verify production changes in strict accordance with procedures defined in change documents.?Take an active role in planned technology events
i.e. business continuity tests
ensuring recovery procedures are accurate and complete.?Leverage tools and resources available within the firm to simplify
automate
or eliminate inefficiencies.Required Skills:?Strategic mindset with specific focus on tooling
automation
and efficiency?Able to troubleshoot
problem solver
analytical?Proficiency with Linux?Proficiency with Databases?Strong scripting skills
like Perl
Python
or UNIX shell.?Network diagnostic skills and experience with networks and real-time messaging technologies (multicast
TCP/IP
UDP
SNMP) ?Excellent spoken and written English communication skills.?Bachelor?s degree in Computer Science or related field from an accredited college or university.Desired Skills:?Experience providing application support for mission-critical applications?Good working knowledge of trading and risk management business concepts ?Familiarity with job scheduling tools (Autosys) and version control tools (Perforce/Clear Case)?Familiarity with Cloud technologies and supporting applications hosted on cloud
Analytical Skill
Application Support
CA Workload Automation AE
Cloud Computing
Communication
Computer Science
Database
Electronic Commerce
English
FOCUS
Incident Management
Job Scheduling
Linux
Management
Market Analysis
Messaging
Multicast
Network
Regulatory Compliance
Risk Management
Perforce
Perl
Production Support
ROOT
Real-time
Recovery
SAP BASIS
SNMP
Scripting
Shell
Solaris
Trading
Unix
Version Control
Production support specialist

Job Details

The role offers a fast-paced and interesting mix of technical and business challenges, allowing the holder to develop an in-depth understanding of client technologies and businesses. While direct experience with these systems and business lines is not essential, the role requires these skills and knowledge to be developed over time. The team operates on a global, follow-the-sun basis that includes weekend coverage on rotation.Core Responsibilities: ?Monitor and respond to user-reported issues as well as infrastructure alerts promptly and professionally ,ensure issues are tracked through to resolution. ?Ensure efficient incident management, ensuring accurate communication to impacted groups and timely resolution. ?Facilitate root cause investigations and manage the implementation of corrective and preventative measures. ?Manage coverage during North America, Asia and Europe market hours, including weekend pre-open ready-for-business checks. Proactively identify and respond promptly to failures. ?Partner with development teams to drive stability, operational excellence, and a culture of efficiency.?Ensure team knowledge is current and forward-looking.?Respond to regulatory and compliance issues with urgency.?Liaise with external technology vendors and exchanges to coordinate changes and resolve connectivity and market data issues.?Review, execute, and verify production changes in strict accordance with procedures defined in change documents.?Take an active role in planned technology events, i.e. business continuity tests, ensuring recovery procedures are accurate and complete.?Leverage tools and resources available within the firm to simplify, automate, or eliminate inefficiencies.Required Skills:?Strategic mindset with specific focus on tooling, automation, and efficiency?Able to troubleshoot, problem solver, analytical?Proficiency with Linux?Proficiency with Databases?Strong scripting skills, like Perl, Python, or UNIX shell.?Network diagnostic skills and experience with networks and real-time messaging technologies (multicast, TCP/IP, UDP, SNMP) ?Excellent spoken and written English communication skills.?Bachelor?s degree in Computer Science or related field from an accredited college or university.Desired Skills:?Experience providing application support for mission-critical applications?Good working knowledge of trading and risk management business concepts ?Familiarity with job scheduling tools (Autosys) and version control tools (Perforce/Clear Case)?Familiarity with Cloud technologies and supporting applications hosted on cloud

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