Overview
On Site
USD 20.00 - 24.00 per hour
Full Time
Skills
Break/Fix
Computer Networking
KPI
Communication
Mobile Device Management
Master Data Management
Remote Support
Service Desk
Help Desk
Technical Training
Service Delivery
Computer Hardware
Laptop
Microsoft Windows
Microsoft Office
IOS Development
Network
DHCP
Dragon NaturallySpeaking
DNS
ServiceNow
TeamViewer
Microsoft
Technical Support
Customer Service
Taxes
Life Insurance
SAINT
Cloud Computing
Collaboration
Partnership
Law
Job Details
Description
Key Responsibilities:
Configure, install, and maintain desktop environments.
Troubleshoot and perform first-level break/fix support for Windows-based systems.
Diagnose and resolve or escalate local networking issues.
Maintain KPIs in service request resolution and escalate as needed.
Monitor active issues and maintain communication with end users.
Configure and troubleshoot iOS devices and MDM solutions for end users.
Install, configure, and maintain peripherals as required.
Provide remote support for all Business Groups across the U.S. and Canada
Skills
Customer service, Troubleshooting, Technical support, Service desk, Help desk
Additional Skills & Qualifications
A client of TEKsystems is looking for an individual who has a great attitude and customer service skills more than anything.
College degree, technical training, or certifications preferred.
6Months- 1 year of IT support or service delivery experience is required.
Hands-on experience with hardware repairs and upgrades on desktops/laptops.
Expertise in Windows 10/11, MS Office 365, MS Teams, and Apple iOS.
Strong troubleshooting skills in local network environments.
Familiarity with Microsoft concepts (DHCP, DNS).
Experience with ServiceNow and TeamViewer is a plus.
Microsoft certification in relevant areas is a plus.
Ability to provide both in-person and remote end-user support with strong customer service skills.
Experience Level
Entry Level
Pay and Benefits
The pay range for this position is $20.00 - $24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Saint Cloud,MN.
Application Deadline
This position is anticipated to close on Apr 9, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Key Responsibilities:
Configure, install, and maintain desktop environments.
Troubleshoot and perform first-level break/fix support for Windows-based systems.
Diagnose and resolve or escalate local networking issues.
Maintain KPIs in service request resolution and escalate as needed.
Monitor active issues and maintain communication with end users.
Configure and troubleshoot iOS devices and MDM solutions for end users.
Install, configure, and maintain peripherals as required.
Provide remote support for all Business Groups across the U.S. and Canada
Skills
Customer service, Troubleshooting, Technical support, Service desk, Help desk
Additional Skills & Qualifications
A client of TEKsystems is looking for an individual who has a great attitude and customer service skills more than anything.
College degree, technical training, or certifications preferred.
6Months- 1 year of IT support or service delivery experience is required.
Hands-on experience with hardware repairs and upgrades on desktops/laptops.
Expertise in Windows 10/11, MS Office 365, MS Teams, and Apple iOS.
Strong troubleshooting skills in local network environments.
Familiarity with Microsoft concepts (DHCP, DNS).
Experience with ServiceNow and TeamViewer is a plus.
Microsoft certification in relevant areas is a plus.
Ability to provide both in-person and remote end-user support with strong customer service skills.
Experience Level
Entry Level
Pay and Benefits
The pay range for this position is $20.00 - $24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Saint Cloud,MN.
Application Deadline
This position is anticipated to close on Apr 9, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.