Senior Product Manager - Point of Sale (POS)

Vaco Dallas is seeking a seasoned Point of Sale (POS) Product Manager for a contract-to-hire, fully remote employment opportunity for a client based in the Quick Service Restaurant Industry. If you've driven large-scale POS innovation in the QSR space and thrive at the intersection of strategy, tech, and customer experience - we want to hear from you! This is a fully remote position that will offer excellent benefits upon conversion to full-time employment. Candidates must also be able to pass a criminal background check and drug screen and must be legally eligible to work in the United States, as our client is unable to sponsor at this time.

Job Title: Senior Product Manager - Point of Sale (POS)

Job Type: Contract-to-Hire

Worksite Location: Remote

Client Industry: Restaurant Chain / Quick Service Restaurant (QSR) / Fast Food

W2 Hourly Rate on Contract: $65.00 - $90.00 (W2), based on experience, credentials, and location

Salary Conversion Target: $130,000 - $190,000 + full benefits, based on experience, credentials, and location

Overview:
We're looking for a seasoned and forward-thinking Senior Product Leader / Senior Project Manager to drive the strategic direction, development, and deployment of advanced in-store technologies, including Point of Sale (POS), Kitchen Display Systems (KDS), and payment platforms, across multiple restaurant brands. This individual will play a vital role in enhancing the guest and team member experience by evolving the tools that power our operations. The right candidate will have a robust background in product leadership, particularly in the Quick Service Restaurant (QSR) industry, and will have successfully delivered complex POS solutions from concept to launch.

Job Scope:

• Partner closely with internal departments, external tech collaborators, and solution vendors to coordinate successful rollouts and integration efforts.


• Manage all phases of the product lifecycle-from discovery and planning through execution, budgeting, and delivery tracking-for POS, KDS, and payments.


• Oversee the flow of data between POS systems and external applications, ensuring robust and scalable integrations.


• Support the structuring and maintenance of menu-related data systems by collaborating with cross-functional teams such as Menu Operations and Technology.


• Craft a long-term vision and actionable roadmap for POS-related technologies that align with overarching business goals.


• Act as the primary point of contact for vendor-side product teams, ensuring alignment on development timelines, feature sets, and overall execution strategy.


• Write detailed user stories, collaborate with engineering leaders on story refinement, and guide backlog prioritization across both internal and vendor-led teams.


• Define system performance standards and establish clear Service Level Agreements (SLAs) and Observability metrics for system reliability.


• Promote user-centered design principles to ensure that solutions are intuitive and efficient for restaurant staff and guests alike.


• Govern third-party vendor relationships, ensuring timelines, scope, deliverables, and contractual terms are met.


• Coordinate cross-functional delivery teams and maintain alignment with vendor management on team composition and project delivery expectations.


• Contribute to broader product strategy and lend support to other initiatives as required.

Requirements:

• Over 10 years of product management experience, including significant leadership roles.


• A minimum of 5 years of hands-on experience managing enterprise Point of Sale (POS) systems (Qu, Aloha, Toast, Clover, etc.) , particularly within Quick Service Restaurants (QSR) environments.


• Bachelor's degree in Business, Computer Science, Marketing, or a related field, or equivalent experience.


• Familiarity with cloud-native POS platforms and SaaS delivery models.


• Proven ability to connect POS technologies with operational reporting and backend systems.


• Solid experience with Agile practices and iterative product development.


• Demonstrated strength in leading cross-functional teams and managing complex stakeholder landscapes.


• Exceptional communication skills-both verbal and written.


• Data-driven decision-maker with a knack for turning insights into actionable priorities.


• Strong grasp of the technology landscape in quick-service dining and the ability to shape strategic direction accordingly.

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan.