CRM Application Developer (Legan CRM)

Job Title: CRM Application Developer (Legan CRM)

Duration: 12 months

Location: Austin, TX (This is a remote role, but candidates should be local to the San Antonio/Austin area.)

Primary Skills:

CRM Application Developer to support their 311 department. This is their non-emergency customer service center that provides access to city services, information, and assistance. This role will be working on their CRM applications with a preference for experience with Verint (Lagan CRM) which is a CRM app used by public sector organizations.

Responsibilities include (but are not limited to):

Product development and the day-to-day support of a mission critical product to support CoSA s 311 department.

CRM application support.

Minimum Candidate Characteristics:

7+ years of experience working on CRM Application Development

7+ years of .NET C# app development with API interaction

JavaScript, HTML, CSS, Azure/AWS

SQL and DB experience

Exceptional Candidate Characteristics:

Lagan CRM experience (CRM application used in public sector organizations)

Summary:

We are currently seeking an experienced CRM Application Developer to be a key resource on a technical services team.

Responsibilities:

Ideal candidates will bring a balance of technical and customer support skills for product development and the day-to-day support of a mission critical product to support CoSA s 311 department.

Minimum (Required):

7 years of SQL* (DB queries)

7 years of Experience with customer relationship management (CRM) applications

7 years of NET C# (Custom apps)

7 years of Java (API interaction)

7 years of JavaScript

7 years of HTML, CSS Ability to adhere to strict delivery schedules and successfully manage multiple projects simultaneously

7 years of Knowledge of a Database Technology (Microsoft SQL Server, Oracle) and the ability to interpret schemas and/or author queries and stored procedures

7 years of Ability to interpret and edit XML files

7 years of Strong analytical and problem-solving skills with exceptional attention to detail

7 years of Strong time management, written and verbal communication skills

7 years of Knowledge of various Software Development Methodologies (particularly Agile) and experience in all stages of the software development lifecycle is a plus

7 years of Experience with virtualization and cloud services such as Azure/AWS

7 years of Familiarity with the user of troubleshooting, diagnostic, and testing tools such as Fiddler, WireShark, PostMan, and SOAP UI

7 years of Working experience with release, change, configuration, and incident management

7 years of Working experience identifying and resolving application issues

Preferred (Optional):

7 years of Experience working with Agile product delivery

7 years of JIRA

7 years of Verint (Lagan CRM) preferred