Help Desk Analyst II

We are seeking a Help Desk Analyst II to join our team in the customer services industry, located in PHILADELPHIA, Pennsylvania, 19107-3426, United States. In this role, you will be tasked with providing technological support, troubleshooting hardware and software issues, and managing various IT systems. This opportunity offers a long-term contract employment.

PART-TIME; 100% ONSITE

Responsibilities:

Provide assistance and support through internal ticket system, phone, and email to resolve issues promptly

Handle Tier 1 hardware and software troubleshooting tasks

Image and deploy Windows OS

Administer access to Office 365 email accounts

Oversee VPN and File permissions and access

Ensure the smooth operation of LAN/WAN networks

Remotely reimage laptops as needed

Utilize your skills in Desktop Hardware, Cloud Computing, Customer Service, Windows 10, Active Directory, and Office 365.

PART-TIME; 100% ONSITE

PART-TIME; 100% ONSITE

Proficiency in Desktop Hardware, with a solid understanding of its components and troubleshooting techniques.

Experience with Cloud Computing solutions, able to manage and maintain cloud-based systems.

Strong Customer Service skills, with a keen focus on resolving issues and maintaining customer satisfaction.

Thorough knowledge of Windows 10, including installation, configuration, and system maintenance.

Familiarity with Active Directory, able to manage user accounts and troubleshoot related issues.

Competency in Office 365, capable of managing user accounts, and providing support for all applications within the suite.

PART-TIME; 100% ONSITE