Overview
On Site
$65,000 - $75,000
Full Time
Skills
Insurance
Application Support
Production Support
Management
IT Management
Regulatory Compliance
Reporting and Documentation
Job Details
Responsibilities
- Lead the role in triaging production support tickets.
- Learn the applications to the depth required to properly support them.
- Operate and support the services you own to the established SLAs. This includes managing an on-call rotation and ensuring prompt incident response to resolve issues.
- Review operational metrics, lead root cause analysis of issues, and drive appropriate resolutions.
- Collaborate with a team of onshore Business Analysts to design, build, validate, and deploy software solutions.
- Work closely with Infrastructure and other DEV teams to support the software delivery process.
- Maintain excellent communication with IT Management on all tasks and projects.
- Provide reports on IT systems performance and logging to management.
- Assure compliance requirements are met for the Insurance area.
Qualifications
- Keys to success in this position include a bachelor s degree in Computer Engineering or a related field.
- A minimum of one year of production support experience and preferably one year in supporting commercial insurance applications.
- Ability to comprehend complex technical and logical concepts and communicate this information to technical and non-technical team members.
- Experience working in a Commercial Insurance company is preferred.
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