ServiceNow Developer - HYBRID

Overview

Hybrid
Depends on Experience
Contract - Independent
Contract - W2
Contract - 6 Month(s)

Skills

HTML
JavaScript
ServiceNow
SQL
ITIL
Customer relationship management (CRM)
Technical Support
CSS
Issue resolution
Customer support
Cascading style sheets

Job Details

Job Description:

***Crop to crop resumes are accepted.

Location Requirement: This position is hybrid. The candidate will be required to be onsite three days a week.

Duties and Responsibilities

  • Assist in supporting the day-to-day operations of the ServiceNow platform, particularly in Customer Service Management (CSM).
  • Collaborate with senior analysts, analysts, and stakeholders to gather business requirements, troubleshoot issues, and provide solutions.
  • Participate in configuring ServiceNow CSM modules, creating workflows, and improving the customer self-service experience.
  • Help with system upgrades, maintenance, and enhancements to ensure platform stability.
  • Contribute to troubleshooting and resolving incidents, ensuring timely customer support and issue resolution.
  • Work with cross-functional teams to understand how ServiceNow integrates with other city systems.
  • Follow IT best practices, including the Software Development Life Cycle (SDLC) and Information Technology Infrastructure Library (ITIL) standards.

Typical Qualifications

Education and Experience:

Bachelor s degree in information technology or a related field, or equivalent experience in IT support, customer service management, or related roles.

Preferred Qualifications:

  • 1-2 years of hands-on experience with ServiceNow, particularly with Customer Service Management (CSM) or similar modules.
  • Familiarity with JavaScript, HTML, CSS, and SQL are a plus.
  • Relevant ServiceNow certifications (CIS, CAD) are a plus.

Knowledge, Skills & Abilities

  • Basic understanding of ServiceNow or similar enterprise systems.
  • Willingness to learn and develop skills in ServiceNow configuration, development, and administration.
  • Strong communication skills with the ability to translate technical issues into user-friendly solutions.
  • Collaborative work style, eager to work with both technical and business teams.
  • Problem-solving mindset with a customer-first approach.
  • Desire to grow your career in IT service management and platform administration.

Required Skills:

hands-on experience with ServiceNow, particularly with Customer Service Management (CSM) or similar modules.

Familiarity with JavaScript, HTML, CSS, and SQL

Experience gathering business requirements, troubleshoot issues, and provide solutions.

Experience configuring ServiceNow CSM modules, creating workflows, and improving the customer self-service experience.

Experience with system upgrades, maintenance, and enhancements to ensure platform stability.

Desired Skills:

Relevant ServiceNow certifications (CIS, CAD) are a plus

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.