ServiceNow ITOM Developer

Overview

On Site
BASED ON EXPERIENCE
Contract - W2
Contract - Independent

Skills

SERVICENOW
SERVICENOW DEVELOPER
SERVICENOW ITOM DEVELOPER
ITOM
CMDB
ASSET MANAGEMENT
DISCOVERY
SERVICE MAPPING
AZURE
INTUNE
AWS
JAVASCRIPT
GLIDE

Job Details

APN Consulting, Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. We focus on high impact technology solutions in ServiceNow, Fullstack, Cloud & Data, and AI / ML. Due to our globally expanding service offerings we are seeking top-talent to join our teams and grow with us.

Direct client Requirement
Role:- ServiceNow ITOM Developer
Location:- Irvine CA (Hybrid)

About the Role


ServiceNow administrator/developer would provide overall support, maintenance and development of ServiceNow instances. This person would engage with business stakeholders to share ServiceNow capabilities, gather the end user's requirements, and then provision the relevant capabilities within ServiceNow platform, providing automation,efficiency and collaboration.

key responsibilities/requirements for the role:
* ServiceNow instances administration, support and development - manage and monitor health and ensure availability, plan and install patches/updates as required, and Create support cases
* Serve as the subject matter expert for the ServiceNow platform, including its architecture, modules, workflows, and best practices.
* Work closely with stakeholders to understand business needs and translate them into technical requirements and solutions.
* Lead ServiceNow-related projects, ensuring timely delivery, proper documentation, and adherence to project timelines.
* Create and maintain detailed technical documentation of ServiceNow configurations, customizations, and processes.
* Develop and support chatbot and mobile interface
* Configure ServiceNow modules - CMDB, Asset management
* Enable auto discovery of IT assets, and experience with service mapping
* Enable integrations with IT systems - Azure (ITOM), Intune etc.
* Develop Service Catalogs and workflows
* Enable AI capabilities (agentic etc.)
* Enhance/customize out of the box modules - Incident/Request/Change/Problem
* Create reports and support end users within ServiceNow platform
* Recommend improvements where ServiceNow can benefit the organization
* Collaborate with IT peers to drive automation and improve existing support processes
* Experience with IT monitoring capabilities - monitoring and logging tool (PRTG)
* Proficient in Windows administration - Active Directory and PowerShell scripting
Educational requirements:
* Bachelor's degree in computer science, or a related field
* 10+ years' experience in the IT industry, with expertise in ServiceNow administration, development and IT operations in general
* ServiceNow certification is desired
* Experience with cloud systems (AWS, Azure) and networking technologies
* Proficiency in ServiceNow scripting languages, such as JavaScript, and Glide.
* Strong understanding of ITIL processes and best practices.
* Strong network and server background, with IT monitoring experience (PRTG, Logic monitor etc.)
* Strong communication and collaboration skills
Location:
* The position will be based in our beautiful office, complete with a courtyard, snacks, drinks, and occasional catered meals.
* We provide a hybrid work environment

We are committed to fostering a diverse, inclusive, and equitable workplace where individuals from all backgrounds feel valued and empowered to contribute their unique perspectives. We strongly encourage applications from candidates of all genders, races, ethnicities, abilities, and experiences to join our team and help us build a culture of belonging.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.