ServiceNow CSM/IRM Senior Consultant

Key Responsibilities

• Design, Development and Implementation of ServiceNow customization including, but not limited to core setup, workflow administration, reporting, data imports, custom scripting, and third-party software integrations
• Perform advanced customizations including Business Rules, UI Pages, UI Macros, UI Scripts, Script Includes, Client Scripts, workflows, custom tables, reports etc.
• Perform workflow design, configuration, development, and data loads for ServiceNow platform, (ServiceNow) applications
• Responsible for programming workflow, enhancements, and integrations with ServiceNow platform applications
• Should have good amount of knowledge on business flow following service now applications:

CSM (Customer Service Management)

ITSM/TPSM

GRC Module - IRM, Vendor Risk Assessment, Policy and Compliance Management

GRC Governance Risk & Compliance

• Integration and ServiceNow Scripting (Glide, (JavaScript, Ajax, XML, JSON etc.
• Perform upgrades and customizations of ServiceNow platform applications based on guidance from project manager, architects, ITIL practice leads and customers
• Maintain and adhere to source code, configuration management, release management and software development best practices
• Develop training materials and provide end-user or IT technician training on using the ServiceNow functionality
• Provide daily support to customer and team - This will include direct interaction with the Executive staff and other key management
• Maintain ServiceNow training and knowledge thru self-learning, attending conferences and training
• Providing support / guidance to the development teams during the analysis, development, and testing processes
• Reviewing and approving 3rd party and integration solution architecture based on established enterprise application strategy
• Defining and validating non-functional (technical) requirements and establishing traceability between requirements and application architecture/design

Qualifications

• Bachelor's or equivalent degree in computer science, management information systems, or related field
• Overall, 8-10 Years IT experience
• Minimum 5 years leading technical teams with increasingly complex projects in ServiceNow technology.
• Must have good experience on CSM, TPSM & GRC Module including IRM, Vendor Risk Assessment
• Certifications:

ServiceNow CSA, CIS CSM, CIS - IRM

• ITIL v3/4 Foundation Certified (Nice to have)
• 5+ years of experience working with ServiceNow