Field Computer & Server Technician

The primary responsibly of the Field Engineer 2 is installing, diagnosing, servicing maintaining High-end Unisys proprietary products as well as other computer-related products such as desktop and laptop computers, printers, standard software, high-end servers, networking devices, Storage Devices, and large -scale payment products. When in support of ITO engagements will be recognized as desk side support specialist. May be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools. Handles more complex products, problems, and/or projects and may provide technical guidance to lower level engineers. May function as a team or on-site leader as necessary. Provides technical support to customers in solving technical problems that occur during the installation or operation of company supported products.

Key Responsibilities

May function as team or site leader providing direction to other technicians

Performs server and storage break and fix.

Provides support for Enterprise products

Desk side support specialist Provides support for enterprise storage products

Supports Networking products - including Cisco certification requirements

Provides support for Payment systems products and Unisys core-CMOS products

May have project management responsibilities for smaller projects

Possesses other, high skilled, specialized technical skills.

Provides support for software, hardware and networking support for desktops, laptops and servers

Provides maintenance and support on legacy products

Installs and maintains PCs and associated software, networks, servers and peripherals

Performs installs, moves, adds and changes as required

Tests and certifies PCs, networks, servers and client approved applications

Provides follow-up on problems or escalation.

Maintains a high degree of professionalism in actions, demeanor and dress.

Ensures customer satisfaction throughout the service delivery transaction

Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system

Perform IMAC and exposure to project management

Support Unisys Legacy products

Key Qualifications

High school degree required

2-4 years of hands-on technical experience

Electronics training equivalent to at least 2 years of technical institutes, polytechnic and/or military technical school/universities and/or applicable related technical experience.

Bachelor s degree or Electronics training equivalent to at least 2 years of technical institutes, polytechnic and/or military technical school/universities and/or applicable related technical experience

Active directory/exchange server and operating systems knowledge

A+ certification a plus

Specific manufacturer certification as required, i.e. EMC, Dell, Cisco, Microsoft, Apple, Unisys. COMPTIA certifications, and NETWORKPLUS and for legacy products, must have current product training

Knowledge of client specific internal procedures and service delivery requirements.

Advanced degree of knowledge of hardware and software including Unisys/Microsoft/Network operating systems and advanced troubleshooting capabilities on software and hardware problems including DTS, Legacy systems, storage systems and interconnectivity problems

Ability to test and certify mainframes and/or servers with associated peripherals

using mechanical capability and an understanding of ESD procedures

Client and/or governmental clearance may be required Microsoft Server Certified Professional Certification and/or CCNA Certification is an added advantage.

MUST HAVE**

• A valid drivers license and criminal background verification will be required
• Must have access to a reliable vehicle

Unisys offers an outstanding benefits package, featuring unlimited paid time off, a 401(k) match, comprehensive healthcare, HSA matching, ongoing learning opportunities, and more! We re committed to supporting work-life balance and investing in your future success.

At Unisys, we incorporate video interviews as a key part of our hiring process. This allows us to get to know you better and provide a more engaging and convenient interview experience. We appreciate your understanding and look forward to connecting with you virtually!