Project Specialist (Network)

Role: Project Specialist (Network)

Location: New York, New York

Job type: Contract

NOTE: We are looking for someone who can work on w2 (s / s)

Job Description :

Responsibilities:

The Project Specialist under the general guidance of the Systems Manager is responsible for overseeing the work of a team of Systems Analysts and contractors that are responsible for completing tasks and emergent work for the various business organizations. Independently providing on-site troubleshooting, problem diagnosis and resolution, and general support for the Corporate Infrastructure installed at all company locations. Developing or modifying procedures to resolve problems utilizing information technology, i.e., SharePoint. Requires an understanding of the customers business function to manage technical projects and meet the customers requirements. Ensure implementation of Company safety, health, and environmental programs for employees whose work is directed. Ensure that safe work practices are followed, and the environment is fully protected in accordance with Company policy and governmental regulations. Commitment to the Way We Work Principles and adheres the Company s Standards of Business Conduct and other Company procedures including Environmental, Health and Safety ( EH&S ), Equal Employment Opportunity ( EEO ), discipline, and security. we all need to take special interest in our customers, both within the company and externally. As an employee, you need to commit to these ideals of developing a proactive, customer-centric culture to foster trust and confidence among customers and improve value for all our stakeholders. Promotes a positive work ethic in support of our Corporate Values and Mission and is committed to environmental excellence and safety in the workplace. Supervises technical staff including employees and contractors responsible for the installation and support of all computing devices and other associated equipment (printers, plotters, mobile field devices). Monitors team members performance by tracking individual performance and productivity against standards. Responsible for day-to-day operations of the team including planning and organizing daily work activities, and setting priorities to keep goals and projects on target. Promotes a customer service-oriented team by emphasizing professionalism, honesty, concern, courtesy, excellence, and teamwork in the group. Ensures that communications between staff members and business organizations are handled in a professional, efficient manner. Works with necessary Information Resources groups to satisfy specific technology-related issues. Acts as the liaison between the customers in the field and all groups in Information Resources. Research, diagnose, and determine the root cause of technology-related problems. Supports NOC functions and utilizes the corporate-wide system to manage and monitor workflow. Ensures that all anti-virus and corporate security programs are effective and operational. Provide technical guidance to subordinates as required. Supports operating organizations during corporate emergencies. Participates in the Company s emergency management processes, cyber security, and storm plans. Performs various administrative duties such as approving time sheets, processing equipment orders, service manager tickets and creating various reports. Motivates others to achieve results by holding them accountable for work outcomes. Performs the duties of the Systems Manager when not present. Perform other related tasks and assignments as required.

Qualifications:

Information Resources Network Operations Center seeks an energetic and highly motivated individual to join its Technology Support group as a Project Specialist. The selected candidate must have a bachelor s degree preferably in Computer Science with a minimum of five years of relevant experience or an associate s degree preferably in Computer Science with a minimum of seven years of relevant experience or a High School Diploma with a minimum of nine years relevant experience. Relevant experience includes Professional experience in Desktop Support, LAN/WAN network support, applications development, and software/hardware troubleshooting. Experience in troubleshooting and support of the latest technologies relative to desktop and remote computing, Wi-Fi and wireless computing, mobile field/laptop devices as well as handheld devices and remote access tools. Should have excellent skills in troubleshooting and problem resolution; interacting with customers in person and on the telephone; verbal and written communications; and root cause analysis. Must possess strong interpersonal and communication skills, focusing on leading others in bringing about change. Must possess strong oral and written communication skills and interpersonal skills, and the ability to interact with all levels of management. Familiarity with newest technologies regarding collaboration and workflow tools, i.e., SharePoint and InfoPath, is preferred. Requires understanding of the various organizations business functions to assign and ensure the completion of technical support/projects. Maintains a thorough working knowledge of all corporate standard computer software required by the Corporation (i.e., Windows 7 or higher, Microsoft Office 2010 or higher, SCCM, Computer Cost Central, Service Manager).