Overview
On Site
USD 24.16 - 29.90 per hour
Full Time
Skills
Service desk
JavaServer Faces
Printing
Research
Documentation
Network
Recovery
Microsoft Office
Microsoft Windows
Security clearance
Tier 1
Tier 2
Tier 3
Operations
Computer hardware
Office automation
BMC Remedy
Help desk management
Management
Service level
Help desk
Technical Support
Security+
Customer engagement
Copy editing
Microsoft Azure
Business analysis
Business analytics
Computer science
Science
Telecommuting
Taxes
Apache Flex
Military
Insurance
Professional services
Innovation
Artificial intelligence
Machine Learning (ML)
Application development
IMPACT
Leadership
Transformation
Cloud computing
Job Details
Responsibilities for this Position
Location: USA CA China Lake - 1 Administration Cir (CAC118)
Full Part/Time: Full time
Job Req: RQ186170
Type of Requisition:
Regular
Clearance Level Must Currently Possess:
Interim Secret
Clearance Level Must Be Able to Obtain:
Secret
Suitability:
Public Trust/Other Required:
None
Job Family:
Help Desk
Job Qualifications:
Skills:
Help Desk Support, IT Service Desk, Ticket Management
Certifications:
Security+, CE - ComTIA Security+ Certified CE
Experience:
3 + years of related experience
ship Required:
Yes
Job Description:
Transform technology into opportunity as a Help Desk Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
At GDIT, people are our differentiator. Our work depends on an Help Desk Specialist joining our JSF F-35 support team in China Lake, CA.
HOW OUR HELP DESK SPECIALIST WILL MAKE AN IMPACT:
Scheduled Weekly Hours:
40
Travel Required:
Less than 10%
Telecommuting Options:
Onsite
Work Location:
USA CA China Lake
Additional Work Locations:
Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
PI251373253
Back To Search Results GDIT supports and secures some of the most complex government, defense, and intelligence projects across the country.
Location: USA CA China Lake - 1 Administration Cir (CAC118)
Full Part/Time: Full time
Job Req: RQ186170
Type of Requisition:
Regular
Clearance Level Must Currently Possess:
Interim Secret
Clearance Level Must Be Able to Obtain:
Secret
Suitability:
Public Trust/Other Required:
None
Job Family:
Help Desk
Job Qualifications:
Skills:
Help Desk Support, IT Service Desk, Ticket Management
Certifications:
Security+, CE - ComTIA Security+ Certified CE
Experience:
3 + years of related experience
ship Required:
Yes
Job Description:
Transform technology into opportunity as a Help Desk Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
At GDIT, people are our differentiator. Our work depends on an Help Desk Specialist joining our JSF F-35 support team in China Lake, CA.
HOW OUR HELP DESK SPECIALIST WILL MAKE AN IMPACT:
- Provides first-tier software, hardware, and printing technical assistance to computer users.
- Answers questions or resolve computer problems for clients in person, email, via telephone, or electronically.
- May provide assistance concerning the use of computer hardware, software, and printing.
- Responds to and diagnoses problems through discussions with users.
- Provides timely support to end users on a variety of issues, to include identifying, researching, resolving, and following up on technical problems.
- Serves as focal point for customer concerns.
- Documents, tracks, and monitors the technical problems to ensure a timely resolution.
- Interact with multiple teams to include system administrators, network technicians, infrastructure technicians, and application engineers to restore service and/or identify and correct core problem.
- Simulates or recreates user problems to resolve operating difficulties.
- Recommends systems modifications to reduce user problems.
- A working knowledge of the M365 office suite, MS Teams, and the windows operating system.
- Security Clearance Level: Active Secret clearance
- Required Experience:
- 3 years of directly related experience supporting help desk Tier 1, Tier 2 and/or Tier 3 operations, preferably supporting a large-scale government customer.
- Experience providing technical support for microcomputer hardware, networks, account administration, and office automation software via telephone, as appropriate.
- Experience with Remedy/Help Desk Management Systems.
- Progressive experience in the management of a technical support team.
- Experience developing and providing Service Level Agreements and Help Desk deliverables.
- Required Certifications: (411) Technical Support Specialist - Basic: Security+ CE and Industry certification: AZ-900 - Microsoft Azure Fundamentals.
- Education: BS/BA degree in Computer Science, Information Sciences, or related IT discipline. Allowable Substitution: 6 years of work experience without a degree or 2 years of experience with an AS/AA Degree.
- Location: Onsite in China Lake, CA.
- ship required
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Rest and recharge with paid vacation and holidays
Scheduled Weekly Hours:
40
Travel Required:
Less than 10%
Telecommuting Options:
Onsite
Work Location:
USA CA China Lake
Additional Work Locations:
Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
PI251373253
Back To Search Results GDIT supports and secures some of the most complex government, defense, and intelligence projects across the country.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.