Salesforce Vlocity SME - Communications Industry

Job Title: Salesforce Vlocity SME Communications Industry
Tax Term: W2/1099/C2C Only
Location: Seattle, WA (Hybrid/Onsite as per project need)
Employment Type: Contract

About us
Conglomerate IT is a certified and a pioneer in providing premium end-to-end Global Workforce Solutions and IT Services to diverse clients across various domains. Visit us at

Our mission is to establish global cross culture human connections that further the careers of our employees and strengthen the businesses of our clients. We are driven to use the power of global network to connect business with the right people without bias. We provide Global Workforce Solutions with affability.

We are seeking a seasoned Salesforce Vlocity SME with deep expertise in the Communications industry to support large-scale CRM transformation initiatives using Salesforce Communications Cloud (Vlocity). In this role, you will act as a strategic advisor and a bridge between business stakeholders, product owners, and development teams, ensuring the successful implementation of telecom-specific use cases using Salesforce Vlocity solutions.

• Serve as the Subject Matter Expert (SME) for Salesforce Communications Cloud (Vlocity), with hands-on involvement in:
  • OmniStudio (OmniScripts, DataRaptors, Integration Procedures)
  • Vlocity CPQ, Enterprise Product Catalog (EPC)
  • Vlocity Cards and Digital Process Automation (DPA)
• Translate telecom business requirements into robust and scalable Vlocity solutions.
• Design and recommend best practices around:
  • Lead-to-Order, Order Capture, Product Configuration, Quoting, and Fulfillment processes.
• Provide guidance on telecom-specific data models, customer journeys, and integration patterns.
• Collaborate with architecture and development teams for end-to-end solution delivery.
• Support configuration and perform hands-on setup using Vlocity components.
• Participate in functional and system integration testing, defect resolution, and user acceptance testing.

• 12+ years of experience in CRM/BSS transformation programs.
• 3 5 years of hands-on experience implementing Salesforce Vlocity solutions.
• Proven expertise in telecom/communications industry processes and workflows.
• In-depth knowledge of Salesforce-Vlocity architecture and external system integrations (Billing, ERP, Inventory).
• Strong solutioning experience in:
  • Order Management
  • Product Lifecycle Management
  • Subscriber Management and Fulfillment
• Salesforce/Vlocity certifications preferred:
  • OmniStudio Consultant
  • Vlocity CPQ Specialist
  • Salesforce Administrator / Platform Developer

• Excellent communication and stakeholder management skills.
• Ability to lead discovery sessions, create technical documentation, and mentor teams.
• Experience with Agile delivery methodologies and working in a fast-paced environment.

Founded in 2014, ConglomerateIT is a global leader in delivering innovative IT solutions and services. Headquartered in the USA with a presence in the UK, Canada, and India, we specialize in offering industry-leading expertise and cutting-edge products that help our clients maximize their technological investments. Our focus on best-in-class solutions, a highly knowledgeable team, and proactive talent mapping ensure we remain at the forefront of the IT industry.

ConglomerateIT is driven by our Center for Excellence and Innovation, an initiative dedicated to keeping us ahead in a rapidly evolving technology landscape. We understand that building strong relationships is key to our success, and this commitment has enabled us to partner with Fortune 500 companies and leading system integrators worldwide. Our ability to provide local talent on a global scale ensures that we can meet the contingent project requirements of our clients efficiently and effectively.

As a strategic extension of ConglomerateIT, Conglomerate Healthcare specializes in international healthcare recruitment. Leveraging our global reach and deep industry expertise, we connect healthcare organizations with top-tier talent, including Physicians, Nurses, and Medical Technicians. Our carefully curated talent pool includes Western-qualified Physicians, licensed Nurses, and highly skilled Medical Technicians who bring excellence and expertise to healthcare facilities worldwide.

• Physicians Recruitment: We connect healthcare facilities with Western-qualified physicians who deliver exceptional expertise and care.
• Nurses Recruitment: We identify and place highly qualified licensed nurses who meet the highest standards of care.
• Medical Technician Recruitment: We provide healthcare institutions with access to certified and skilled medical technicians who support critical healthcare operations.

Conglomerate Healthcare operates as an integral part of ConglomerateIT's mission to deliver excellence across multiple sectors, further solidifying our position as a global leader in recruitment and IT solutions.