Sales Operations Business Analyst

Company Introduction:

At GAF Commercial we cover more than buildings. We cover each other. No matter what role, tenure, or department, under this roof you are helping to build the market leader in commercial roofing. Under this roof, we are assembling a winning team that puts the customer at the center of every decision and doesn't back down from hard work. Under this roof, we support one another in delivering operational excellence daily, while working to make a positive impact for our planet and our communities. Becoming the market leader only happens when everyone feels they have the opportunity, and the support, to thrive. We are GAF. And under this roof, we protect what matters most.

Job Summary:

At GAF Commercial we cover more than buildings. We cover each other. No matter what role, tenure, or department, under this roof you are helping to build the market leader in commercial roofing. Under this roof, we are assembling a winning team that puts the customer at the center of every decision and doesn't back down from hard work. Under this roof, we support one another in delivering operational excellence daily, while working to make a positive impact for our planet and our communities. Becoming the market leader only happens when everyone feels they have the opportunity, and the support, to thrive. We are GAF. And under this roof, we protect what matters most.

Team Overview:

As part of the Sales Operations Organization, the Sales Operations Business Analyst will play an integral role in the configuration, delivery, and continuous evolution of key business systems and processes. This position will be based in our Corporate office in Parsippany, NJ.

Summary:

This role will be responsible for thorough analysis of assigned opportunities to improve business systems. The Business Analyst will collaborate with cross-functional stakeholder groups, capture requirements, design training and change management materials, and provide ongoing support for applications within the portfolio.

Essential Duties

• Participate in the end-to-end delivery of projects for the Sales Operations Technology team, working collaboratively with cross-functional teams.
• Provide product, application, and process support, end-user support where needed, and training development.
• Support multiple complex business processes, support the functional leader, and develop subject matter expertise across the portfolio of systems.
• Identify functionality gaps and continuous improvement opportunities and draft appropriate action plans, user stories, and other applicable documentation.
• Responsibility for performing detailed analysis and documenting needs and systems impacts to ensure the successful delivery and support of various GAF applications.
• Responsible for completing assigned analyst duties with the ability to work on 1-2 projects simultaneously - of varying size and complexity (small, medium or large) in addition to capturing and documenting analysis information for minor requests.
• Be the Voice of the Customer: Provide an understanding of the end-user and client experience to the development and cross-functional teams when participating in the delivery of projects and programs within the Sales Operations Technology team.

• Perform (internal or external) customer research (in partnership with Stakeholders) by means of including surveys, product analytics, market research, interviews, online forums, or other cost-effective means of gaining insight into the "voice of the customer." Effectively utilize insights gained in the delivery of solutions.
• Responsible for the creation and maintenance of business process models, business requirements, use cases, and test cases.
• Facilitating and leading user story elicitation / design sessions leveraging multiple methods, e.g. Interviews, workshops, surveys, site visits.
• Refinement of Features and User Stories.
• Leverage experience to recommend industry standards and best practice solutions.
• Exceeds in designing and maintaining training materials and change management. activities as part of delivering projects and programs for the Sales Operations Technology team.

Under This Roof, We Require

• Bachelor's Degree required
• 5+ years experience in systems analysis and design with a proven record of successful project implementations.

Under This Roof, We Also Value

• Experience in Agile/Scrum or waterfall methodologies, including: eliciting/documenting user stories/acceptance criteria, managing the Product Backlog, leading daily Stand-Ups, and hosting Sprint Reviews.
• Sales Operations, Sales Management, Operations, or Information Systems is a plus.
• Developing knowledge of emerging technologies.
• Certified Business Analysis Professional (CBAP) or similar certification is a plus.
• Product Owner or Scrum Master certification is a plus.
• Experience in Jira and Trello is a plus.
• Experience in Salesforce is a plus.
• Must possess strong verbal and written communication skills; be diverse; and be detailed-oriented.
• A unique mix of skills, including business acumen, and strong time management.
• The Individual must also be able to work effectively with a wide range of teams.
• Highly organized.
• Enthusiastic and self- motivated.
• Demonstrates ability to collaborate effectively and build strong working relationships across the business.
• A natural problem solver with a strong aptitude to learn.
• Ability to meet deadlines, handle and prioritize simultaneous requests.

• Adaptable to accommodate changing business requirements and proactively communicate.
• Strong meeting facilitation skills.
• Ability to build strong working relationships.

How We Protect What Matters Most

• We offer a wide range of health insurance options that include medical, dental, and vision for you and your family.
• Our Family-Building benefits support the many different journeys to fertility and parenthood.
• Our robust 401K plan includes an employer match contribution with your pre-tax and/or Roth contributions.
• Other exciting programs and perks are available to help employees achieve work-life balance, including (but not limited to) a wellness program, free financial coaching, a referral program, and product rebates when purchased for an employee's primary residence.
• Professional growth and development are very important to us! We offer internal training programs and courses, as well as a generous tuition reimbursement program.
• We put diversity and inclusion into action with our Employee Resource Groups, which unite employees based on common perspectives, identities, demographic factors, or out of a desire to be an ally.

GAF complies with federal, state, and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR Services at 833-HR-XPERT.

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How We Protect What Matters Most:
1. We offer a wide range of health insurance options that include medical, dental, and vision for you and your family. 2. Our Family-Building benefits support the many different journeys to fertility and parenthood. 3. Our robust 401K plan includes an employer match contribution with your pre-tax and/or Roth contributions. 4. Other exciting programs and perks are available to help employees achieve work-life balance, including (but not limited to) a wellness program, free financial coaching, a referral program, and product rebates when purchased for an employee's primary residence. 5. Professional growth and development are very important to us! We offer internal training programs and courses, as well as a generous tuition reimbursement program. 6. We put diversity and inclusion into action with our Employee Resource Groups, which unite employees based on common perspectives, identities, demographic factors, or out of a desire to be an ally.

GAF complies with federal, state, and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR Services at 833-HR-XPERT.

We believe our employees are our greatest resource. We offer competitive salary, benefits, 401k, and vacation packages for all full time permanent positions. We are proud to be an equal opportunity workplace and GAF, Standard Logistics, SGI, and Siplast are proud to be affirmative action employers. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know. If applying for positions in the U.S., must be eligible to work in the U.S. without need for employer sponsored visa (work permit).