M365 Migration SME

The resource must be able to guide users on M365 design and setup items and be able to extract what agencies need and make recommendations. Resource must also be very experienced with migrations as they will play a major role in coordinating and ensuring that the M365 migration efforts are properly coordinated. A good portion of the work will be on SharePoint moving forward so a strong background working with SharePoint is also critical.

IMPORTANT - This is not a backend resource that they need in this role - the right person for this role is experienced in an agency/user facing role, assisting with leadership and coordination on various efforts. EXCEPTIONAL COMMUNICATION is critical in this role.

Short Description:

Ideal candidate knows how to get the most from Microsoft 365 (M365), can be a point person for SharePoint Online & other M365 functions, and can plan & lead MS365 migrations to SharePoint and MS Teams destinations in an agency/user facing role.

Complete Description:

SCOPE OF WORK:

The ideal candidate knows how to get the most from Microsoft 365 (M365) and can become a point person for SharePoint Online and other M365 functions. This position will work directly with agency management, business users, and contractors to provide guidance and improved user experience on the development, analysis, definition, testing, documentation, and deployment of SharePoint Online sites and other M365 functions that support the State s business objectives, compliance policies, and governance standards.

ACCOUNTABILITIES:

Develops work methods and procedures with agency partners using M365 tools, including Teams, OneDrive, SharePoint Online, Forms, Power Platform concepts, and other M365 functions.

Works with agency partners to analyze, identify and document business problems, needs, and requirements. Recommends and documents detailed specifications and standards for SharePoint Online solutions to meet State agencies business initiatives/problems.

Provides oversight and assistance to agency partners and/or project members on the content development and implementation of internal SharePoint Online sites and/or Teams functionality (while adhering to established compliance and governance standards/policies) with forms, web parts, and related application/cloud technologies.

Supports continuous improvement of operational, compliance, and governance standards through agency partner process analysis, and by developing and documenting procedures, projects and future operations, and participates in SharePoint/M365-related agency projects as a subject matter expert and/or as needed.

Schedules, conducts, and/or participates in staff development by educating end-users and technical support staff on all M365 tools. Coordinates and/or conducts enterprise-wide training as needed. Educates users as needed on established compliance and governance standards/policies.

Plans and leads M365 data migrations to SharePoint Online and Microsoft Teams destinations, working closely with agencies to ensure smooth transitions from source to destination. Collaborates with stakeholders to understand business requirements and develop migration strategies that adhere to SharePoint best practices and library limitations. Advises on site configuration standards, including library metadata setup and the use of global or site-specific Term Stores, as applicable.

Maintains awareness of the Microsoft 365 Roadmap of emerging features within the Government Community Cloud. Provides guidance on new and enhanced SharePoint Online proposed solutions to support conducting user needs assessments, maintaining compliance with existing standards and providing agencies with guidance on needed operational resources to document and operate solutions.

Provides support in user/technical community with development planning and the change request process. Responds to special needs/problem situations as required on a priority basis.

SPECIAL QUALIFICATIONS:

Proficient understanding of the Microsoft 365 Modern Workplace platform and its collaboration/integration tools/solutions, especially Teams, OneDrive, SharePoint Online, and Power Platform.

Ability to write clear and structured technical documents; assist with change management and technological adoption; explain M365 products and services from a non-technical/solution perspective; and work with strategic, technical, and agency partners to ensure compliance, governance, processes, and support is user-friendly and easily understood by both technical and non-technical business partners. Ability to work effectively within a team as well as independently.

Command a solid understanding of PMI and Agile project management praxes and the ability to conduct business analysis with agency partners to identify business needs/problems prior to jumping into the solutioning realm.

Skills

Specialized experience supporting M365 online including TEAMS, SharePoint, OneDrive, Power Platform, & new technical introductions into the platform.

Experience with M365 migration tools and coordination and execution of migrations. The state currently uses ShareGate as one of its migration tools.

Experience designing, developing, and delivering enterprise and group solutions within the M365 platform

Experience working with users to gather requirements and provide consultative guidance on best practices and solutions in an M365 online environment

Experience with the development of web-based design and interfaces, and detailed SharePoint development understanding

Experience developing workflows within the M365 online environment inclusive of SharePoint

Excellent knowledge of hosted environments, offerings and best practices

Solid foundational knowledge of Microsoft SharePoint native tools and site setups.

Microsoft Certification (MCSE/MCSD)

Experience in a similar government environment is preferred

EXCEPTIONAL communication skills are required as this is a heavy agency/user-facing role.