Architect - Customer Journey Orchestration

  • Houston, TX
  • Posted 20 hours ago | Updated 20 hours ago

Overview

Hybrid
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 6 Month(s)

Skills

Customer Journey Orchestration
architect
python or java

Job Details

Job Title: Architect - Customer Journey Orchestration

Target Start Date: 2-Dec-2024

End Date: 6-month contract minimum (project roadmap into 2026)

Location: Houston, TX

Travel: If not located in Houston, frequent travel should be expected at client site in Houston (3-days per week onsite)

Interview Process: 2 video interviews

Must Have Skills:

  • Customer Journey Orchestration implementation experience
  • Hands-on development and architecture experience
  • CJO integration experience

Role Details:

  • Deep experience in implementing a Customer Journey Orchestration module/system (Treasure Data CJO / Blueshift, Braze Journey Builder, Thunderhead ONE, Adobe Journey Optimizer)
  • Experience in designing complex real-time and batch journeys with multiple journey stages and handling concurrent high-volume real-time events
  • Tuning the journeys for optimized execution
  • Experience in integrating the CJO to core activation channels such as Email / SMS / Web / App / Push Ntf.
  • Experience in integrating the CJO to marketing automation platform (for message delivery), decisioning engine (for recommendations), CMS (for dynamic content) and CDP (for target customer segments/profile details)
  • Experience in designing and implementing the platform performance governance construct (SLA adherence; monitoring; insights; alerting and ntf mechanisms; high availability; observability)
  • Hands-on expertise who can both architect and develop
  • Direct accountability for the outcomes of the team and ensuring all goals are addressed on time
  • Data Engineering skills: CDP + Python, Java/Microservices
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