ServiceNow FSO Tech Lead

• Hands on experience in implementing ITSM FSO CSM etc
• Client and Server APIs i e GlideDialogWindow GlideForm GlideAggregate GlideRecord etc
• Validate requirements and highlight discrepancies
• Design solution and suggest technical best practices
• Provide domain architecture and the technical aspects of the project
• End to end guidance and review of FSO Implementation customization in ServiceNow
• Participate in requirement gathering meetings and provide inputs to the developers based on the requirements

Technical Skills (Secondary Nice to have, NOT MANDATORY):

• Ensure information is accurate and feasible

Soft Skills

• As this is an onsite role, must have strong written and oral communication skills.
• Insurance Domain Knowledge
• Strong ability to work with client stakeholders.
• Requirement Review and Work Effort Estimation

Certifications

• ServiceNow Administration certification
• ServiceNow Implementation Specialist Certification FSO ITSM various tracks
• ServiceNow Master Architect Certification optional

Skills

ServiceNow-FSO

Customer Service Management

Custom Applications

ITSM

Integrations

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