MS Dynamics 365 Commerce / Retail Techno-Functional consultants - Washington DC (Hybrid)

Position: Microsoft Dynamics 365 Commerce / Retail Techno-Functional consultant
Experience: 8+ years
Work Location: Washington DC or Wilmington, Delaware. Resource will have to work in night shift, if required (TBD)
Function:
This client-facing role requires good experience with Microsoft Dynamics 365 Commerce / Retail and excellent interpersonal skills. Must be client-focused, team oriented with exceptional communication skills.
Experience:.

• 8+ years of experience in leading and managing Microsoft Dynamics 365 Commerce / Retail support project
• Experience of D365 Commerce / AX 20212 Retail implementations and support
• Experience of rollouts, deployments, upgrade
• Experience of code / fix push to EMPOS
• Experience of setting up new stores, store migrations
• Experience of SLA based support
• Experience of configuration and troubleshooting of POS setup that includes printers, customer display, scanners, hardware station, MPOS
• Experience of working on incident management tools like ServiceNow
• Good exposure to Finance & SCM domains and industry knowledge
• Flexible with work hours
• Ability to manage requirements/scope and risks appropriately
• Ability to identify risks, issues, find solution and plan/manage them
• Good at client interactions, able to set & manage stakeholder expectation
• Good presentation and communication skills
• Good experience of working in multi-vendor environment
• Should be okay with Onsite-Offshore Global Delivery Model
• Travel as needed

Roles and Responsibilities

• D365 HQ Enhancements (Code Fixes, Configuration) and testing in multiple environments and performing regression testing
• MPOS, HQ and CSU deployment for changes, fixes and upgrades
• MPOS (frontend) support
• MPOS API Interfaces support
• MPOS Customizations and extensions support and future enhancements
• D365 HQ Interface support to with Client s Revenue Accounting systems
• MPOS upgrades, enhancements (configuration, code fixes) and mass deployment across store network
• Configuration and troubleshooting of POS setup that includes printers, customer display, scanners, hardware station, MPOS
• Testing and Release management
• Perform root cause analysis for issues
• Creating or updating Technical design documents
• Good at client interactions, able to set and manage stakeholder expectation
• Ability to manage requirements or scope and risks appropriately
• Ability to identify risks, issues, find solution and plan or manage them