Business Analyst with Call Center/Service Center

    • Connvertex Technologies Inc.
  • Indianapolis, IN
  • Posted 12 hours ago | Updated moments ago

Overview

On Site
Hybrid
Full Time

Skills

Call center
Management
Salesforce.com
Mapping
Physical layer
Sprint
User experience
Leadership
Customer facing
Process flow
Business analytics
Business analysis
Dash Python

Job Details

Job Description

Job Description

Role: Business Analyst with Call Center/Service Center


5+ years as a client facing BA.

Need someone with Call center/service Center experience.

Client is building a case management system in a Salesforce environment that will support members and employees receiving benefits.

Pension / Retirement experience highly desired

Strong BA with a dash of technical exp

Strong background in mapping L1 to L5 process flows, sprint demos, requirement traceability and user experience
Ability to lead client-facing interviews / meetings; ability to interface with clients aggregate / synthesize key pain points as an input to future state process flow development
Strong BA with a dash of tech

This position is a hybrid role. In office T -TH

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