Overview
On Site
Hybrid
Full Time
Skills
Call center
Management
Salesforce.com
Mapping
Physical layer
Sprint
User experience
Leadership
Customer facing
Process flow
Business analytics
Business analysis
Dash Python
Job Details
Job Description
Job Description
Role: Business Analyst with Call Center/Service Center
5+ years as a client facing BA.
Need someone with Call center/service Center experience.
Client is building a case management system in a Salesforce environment that will support members and employees receiving benefits.
Pension / Retirement experience highly desired
Strong BA with a dash of technical exp
Strong background in mapping L1 to L5 process flows, sprint demos, requirement traceability and user experience
Ability to lead client-facing interviews / meetings; ability to interface with clients aggregate / synthesize key pain points as an input to future state process flow development
Strong BA with a dash of tech
This position is a hybrid role. In office T -TH
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.