IT Service Delivery Manager

Overview

On Site
Full Time

Skills

IT Service Management
Project Management
Systems Analysis
Requirements Elicitation
Process Mapping
Business Cases
Enterprise Content Management
Project Planning
Business Analysis
Workflow
Status Reports
Resource Planning
Management
Microsoft Visio
IBM
Use Cases
Activity Diagrams
Sequence Diagrams
Microsoft Azure
Computer Science
Information Systems
Document Management
Software Design
Data Mapping
Gap Analysis
EDM
Robotic Process Automation
Network
Recruiting
SOW

Job Details

Description

Location: Columbus, Ohio (Hybrid)

Detailed Description

Provide Project Management and Business System Analysis for IBM Case Manager Workflow (Case Workflow) solutions including: Project Planning, Customer Liaison, System analysis, Requirements Elicitation, Process Mapping, and Business Case Development. Provide Project Management and Business System Analysis for Robotic Process Automation (RPA) solutions including: Project Planning, Customer Liaison, System analysis, Requirements Elicitation, Process Mapping, and Business Case Development. Manage Enterprise Document Management (ECM) projects including Project Planning and tracking Issues/Risks, Responsible for prioritizing Enhancements to existing Case Workflow and RPA processes. Responsible for BOX.com development and BSAs for the organization, including prioritization, assignment of work, and leading the BSA/Development team. Gather, document, and analyze business requirements. Perform data mapping and gap analysis to analyze existing processes. Design and develop use cases and workflows for developers and testers. Suggest enhancements to processes, work with business partners in understanding business requirements, and implement changes. Coordinate with cross-discipline team members to make sure that all parties are on track with project requirements, deadlines, and schedules. Prepare status reports by gathering, analyzing, and summarizing relevant information. Manage project timelines, provide resource planning to reach objectives, and manage resources in effective and efficient manner. Create use cases and use MS Visio and IBM Blueworks to model use case diagrams, activity diagrams, and sequence diagrams. Log bugs, review solved bugs, and analyze test results using MS Azure.

Job Requirements

Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field. Five years of experience analyzing/gathering business requirements, including three (3) years of enterprise document management and robotic processing automation experience using technologies including BluePrism and Blueworks Live to configure processes and Process and Solution Design Documents, performing data mapping and gap analysis, and designing and maintaining EDM and RPA processes. Hybrid work schedule may be available.

Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)
Yes

Workplace Type:
Office

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We're combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Note to Agency Recruiters: Huntington Bank will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington Bank colleagues, directly or indirectly, will be considered Huntington Bank property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.
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