CRM Data Steward

Summary:

The InterAction Data Steward maintains data quality by conforming entered information according to required Firm format and confirmed information; researches and resolves discrepancies; updates, merges and eliminates duplicate contacts; acts as a reference for end users about InterAction; and handles special projects relating to InterAction as needed. Observes confidentiality of Firm matters.

Essential Duties and Responsibilities:

• Verify new entries to database for proper formatting as per firm data standards.
• Ability to create searches and queries in InterAction or similar CRM.
• Resolve duplicate entries and check for errors.
• Process bounced e-mails and research addresses.
• Research and verify company mergers/name changes/office relocations.
• Update, maintain and document department guidelines, processes and best practices.
• Maintain mailing lists as well as generate searches and reports for targeted mailings.
• Provide user support and troubleshooting issues when necessary.
• Regularly monitor the competitive landscape.
• Develop and execute initiatives to improve data quality.
• Amend existing records.
• Other projects related to Data Stewards duties as assigned.

Knowledge, Skills, and Abilities Required:

• Knowledge of InterAction or a comparable CRM database.
• Understanding of relational databases (RDB).
• Data management and data entry skills.
• Proficient with MS Office Suite, especially Outlook and Excel.
• Exceptional attention to detail, proficiency in proofreading and strong internet research skills. Familiarity with corporate structures and a solid foundation in data analysis.
• Ability to work independently and multitask.
• Ability to see projects through to completion.
• Quick learner, willingness to learn new skills and grow professionally.
• Ability to utilize available technology and firm resources.
• Commitment to adhering to Firm standards and best practices.
• Strong team-oriented mindset with a collaborative approach.
• Excellent problem-solving and troubleshooting skills.
• Excellent communication (written and verbal) and interpersonal skills.
• Availability to work overtime if required.

Education and Experience:

• BA/BS in Marketing, Business, Computer Sciences or related fields with at least one year of InterAction experience, or two years of related CRM experience.
• Previous law firm experience preferred.