Overview
On Site
Depends on Experience
Full Time
Skills
maximo
CMMS
Asset Management
Business Intelligence
Computer Science
. NET
Computerized Maintenance Management System
Electronics Engineering
IBM Maximo
Information Systems
Java
Management Information Systems
OSIsoft
OSIsoft Pi
account administration
business systems
middleware
preventative maintenance
problem - solving
problem - solving skills
relational databases
stakeholders
user manuals
Job Details
Role: Maximo Application Analyst
Location: Memphis TN (Onsite)
(FULLTIME/Direct Hire/Permanent)
Education: At least a bachelor s degree (or equivalent experience) in Computer Science, Software/Electronics Engineering, Information Systems, or a closely related field is Preferred
Responsibilities:
- Handling incoming technical support tickets from users to address application and software issues
- Conducting account administration tasks related to maintenance and reliability technologies
- Taking technical support calls and documenting support tickets as needed
- Recognizing opportunities for enhancing related technologies and documenting them
- Informing key stakeholders, such as management, development teams, users, and unit leaders, about application problems and issues
- Recording, tracking, and documenting the problem-solving process, including successful and unsuccessful decisions and actions taken, until final resolution in the IT service desk system
- Testing solutions and conducting follow-ups after resolution to ensure issues are fully addressed
- Assisting in developing and maintaining user manuals and guidelines
- Performing preventative maintenance, including installing service packs, patches, hot fixes, etc.
- Analyzing and evaluating existing business systems and procedures
- Consistently writing, translating, and coding software programs and applications based on specifications
- Collaborating with vendors for efficient implementation of new software products or systems and resolving any adaptation issues
- Working with colleagues in the department to determine the best approaches for issue resolution
Required Skills & Experience:
- Expertise in one or more of the subsequent technologies: relational databases and associated tools, Java programming, WebSphere or similar middleware platforms, .NET framework, SharePoint/Office 365, Business Intelligence (BI), and/or reporting platforms
- Familiarity with additional software such as IBM Maximo, other Enterprise Asset Management (EAM) or Computerized Maintenance Management System (CMMS) solutions, Emerson AMS, PTC/ThingWorx, OSIsoft Pi, or similar data historian systems is advantageous.
- Utilizes expertise and abilities across various routine tasks
- Addresses unique client inquiries and investigates with support from colleagues when necessary
- Comprehension of fundamental business influences
- Manages financial resources effectively
- Demonstrates problem-solving skills and evaluates solutions, adhering to standard operating procedures when applicable
- Possesses strong organizational capabilities and adeptness in prioritization
- Capable of elucidating intricate concepts and influencing others
- Contributes effectively to team objectives, enhancing team efficiency
- Possession of a Certificate, Diploma, or Degree in Information Technology, Engineering, or Management Information Systems from an accredited institution, or a minimum of 3 years of pertinent experience
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.