Maximo Application Analyst

Role: Maximo Application Analyst

Location: Memphis TN (Onsite)

(FULLTIME/Direct Hire/Permanent)

Education: At least a bachelor s degree (or equivalent experience) in Computer Science, Software/Electronics Engineering, Information Systems, or a closely related field is Preferred

Responsibilities:

• Handling incoming technical support tickets from users to address application and software issues
• Conducting account administration tasks related to maintenance and reliability technologies
• Taking technical support calls and documenting support tickets as needed
• Recognizing opportunities for enhancing related technologies and documenting them
• Informing key stakeholders, such as management, development teams, users, and unit leaders, about application problems and issues
• Recording, tracking, and documenting the problem-solving process, including successful and unsuccessful decisions and actions taken, until final resolution in the IT service desk system
• Testing solutions and conducting follow-ups after resolution to ensure issues are fully addressed
• Assisting in developing and maintaining user manuals and guidelines
• Performing preventative maintenance, including installing service packs, patches, hot fixes, etc.
• Analyzing and evaluating existing business systems and procedures
• Consistently writing, translating, and coding software programs and applications based on specifications
• Collaborating with vendors for efficient implementation of new software products or systems and resolving any adaptation issues
• Working with colleagues in the department to determine the best approaches for issue resolution

Required Skills & Experience:

• Expertise in one or more of the subsequent technologies: relational databases and associated tools, Java programming, WebSphere or similar middleware platforms, .NET framework, SharePoint/Office 365, Business Intelligence (BI), and/or reporting platforms
• Familiarity with additional software such as IBM Maximo, other Enterprise Asset Management (EAM) or Computerized Maintenance Management System (CMMS) solutions, Emerson AMS, PTC/ThingWorx, OSIsoft Pi, or similar data historian systems is advantageous.
• Utilizes expertise and abilities across various routine tasks
• Addresses unique client inquiries and investigates with support from colleagues when necessary
• Comprehension of fundamental business influences
• Manages financial resources effectively
• Demonstrates problem-solving skills and evaluates solutions, adhering to standard operating procedures when applicable
• Possesses strong organizational capabilities and adeptness in prioritization
• Capable of elucidating intricate concepts and influencing others
• Contributes effectively to team objectives, enhancing team efficiency
• Possession of a Certificate, Diploma, or Degree in Information Technology, Engineering, or Management Information Systems from an accredited institution, or a minimum of 3 years of pertinent experience