Cloud Infrastructure Manager

POSITION OBJECTIVES:

Essential Duties and Responsibilities:

• Oversees cloud storage systems.
• Ensures the security of operating environments.
• Ensures current systems comply with government regulations and Federal Contractor requirements.
• Manages host environment to ensure proper tuning and sufficient capacity.
• Manages broad area virtual private networks, fixing network and connectivity issues, and ensuring sufficient network redundancy to off-site locations.
• Configures servers and ensures optimization of network, servers, applications and databases.
• Assesses software and hardware for update requirements and implements when necessary.
• Conducts root cause analysis of any network issues.
• Oversees IT ticket system and ensures tickets are handled efficiently and timely.
• Supervises Helpdesk team and ensures team is trained on how to deal with service-related issues.
• Identifies and implements the most effective cloud-based solutions.
• Creates roadmaps to meet goals for prototypes and infrastructure requirements.
• Ensures maintenance tasks on network infrastructure are performed.
• Assesses and improves software deployment process.
• Executes project implementation plans.
• Creates and executes strategies for network repairs when needed.
• Creates and tests recovery strategies.
• Conducts quality assurance processes to ensure the use of best practices and implements standardization.
• Interacts with members of other technical teams.
• Performs all other duties as assigned.

Qualifications - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Required Experience:

• Bachelor s degree in information systems, computer science or related area of study.
• At least 8 years of related experience (specific requirements listed below). Must have at least 3 years of supervision experience.
• Azure AD (AAD / Entra ID)
• AD Connect
• Conditional Access
• Multi-Factor Authentication
• Self-Service Password Reset (SSPR)
• Azure
• Virtual Machines
• Azure Backup
• Pricing and Cost Management
• Microsoft
• Windows 10, Windows 11 Desktop Support
• Windows Server 2012r2, 2016, 2019, 2022 Support
• Microsoft Active Directory Services (ADDS)
• Network Policy Services (NPS)
• Domain Naming Service (DNS)
• Dynamic Host Configuration Protocol (DHCP)
• Office 365
• Intune Management
• Exchange online management
• OneDrive management
• Teams management
• Secure Score Management

Preferred Experience:

• Azure AD (AAD / Entra ID)
• SAML and enterprise app management
• Privileged Identity Management (PIM)
• Azure
• Virtual Networks
• Virtual Network Gateway
• Office 365
• Intune Autopilot management and configuration
• Defender for Office 365 management and configuration
• Defender for Endpoint management and configuration
• SharePoint management and configuration
• Datacenter
• VMware datacenter deployment and management
• SAN experience a plus
• HP Proliant server experience a plus
• Networking
• Aruba and Cisco routing and switching experience a plus
• Fortigate and Palo Alto firewall experience a plus

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Must be able to sit/stand for long periods of time.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Light to moderate noise levels
• Moderate to low light levels

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.