Data Scientist - Retention Analytics

JOB LEVEL
P40
EMPLOYEE ROLE
Individual Contributor

The Opportunity

The Adobe Digital Media Retention Analytics team is focused on using the power of data to understand customers, inform strategy, measure progress toward goals and uncover new opportunities. We are looking for a Data Scientist who is passionate about using big data to deliver key insights to drive critical business decisions. The ideal candidate will have hands-on experience with analytics and data science applied to subscription business, outstanding quantitative analysis and technical skills, superb communication, and experience working within a highly cross-functional ecosystem. You will focus on driving data science and analysis across a wide variety of strategic projects to improve customer retention. Put simply, this role is responsible for answering: What is going on? What should we do? This role will be focused on identifying drivers of customer retention, specifically around B2C or individual customers.

What you'll do:

• Apply expertise in quantitative analysis, data modeling, and other data science approaches to gain deep insights into customers' behavior and journey across surfaces impacting customer retention
• Use insights and data to inform strategies that increase customer retention
• Monitor weekly performance, understand the root causes of changes in metrics, and provide guidance on forecasts
• Partner with Finance, Product & Marketing team to build quarterly and annual plans using data science modeling
• Define and prioritize which opportunities we should pursue to increase customer engagement and retention
• Partner with various cross-functional teams (Engagement & Retention, Data Science, Finance, Product, Campaign, and Marketing) to drive business growth
• Capture, synthesize, and interpret disparate quantitative data within the context of business objectives, identify trends, and explore data through segments and cohorts

What you'll need to succeed:

• 6+ years of hands-on experience doing quantitative analysis preferably in the field of e-commerce, strategy, or management consulting. MS in Analytics or similar degree preferred
• Experience in defining a business problem, collecting required data, analyzing the results, and synthesizing a compelling argument
• Strong analytical skills to articulate key business and financial implications/business impact
• Strong proficiency in querying and manipulating large data sets using SQL like languages (Hive/Hadoop preferred), Python, R, etc.
• Statistical Modeling in Microsoft Excel or Power Pivot
• Experience with data visualization tools such as Tableau/Power BI
• Understanding of statistical modeling, machine learning, or data mining concepts, and a record of solving problems with these methods
• Comfortable presenting insights and findings to a broad range of stakeholders, team members, and regional partners. Ability to tell data driven stories in a clear and concise narrative
• A solid sense of self and a great sense of humor.
• Willingness and desire to lead and build new things

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this positionis $127,300 -- $229,300 annually. Paywithin this range varies by work locationand may also depend on job-related knowledge, skills,and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.

Internal Opportunities

Creativity, curiosity, and constant learning are celebrated aspects of your career growth journey. We're glad that you're pursuing a new opportunity at Adobe!

Put your best foot forward:

1. Update your Resume/CV and Workday profile - don't forget to include your uniquely 'Adobe' experiences and volunteer work.

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3. Check out these tips to help you prep for interviews.

4. If you are applying for a role outside of your current country, ensure you review the International Resources for Relocating Employees on Inside Adobe, including the impacts to your Benefits, AIP, Equity & Payroll.

Once you apply for a role via Workday, the Talent Team will reach out to you within 2 weeks. If you move into the official interview process with the hiring team, make sure you inform your manager so they can champion your career growth.

At Adobe, you will be immersed in an exceptional work environment that is recognized around the world. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you're looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.

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