Salesforce Communications Cloud Solutions Architect

Job Title: Salesforce Communications Cloud Solutions Architect

Location: Remote

Duration: Long term

Job Description

• Design end-to-end Salesforce solutions utilizing Salesforce Communications Cloud, ensuring alignment with client business objectives, industry best practices, and regulatory requirements.
• Architect scalable and secure solutions for key Communications Cloud modules such as Enterprise Product Catalog (EPC), Configure, Price, Quote (CPQ), Order Management (OM), Contract Lifecycle Management (CLM), and Digital Commerce.
• Collaborate with enterprise architects and other solution architects to design holistic solutions that integrate seamlessly with other enterprise systems (e.g., OSS/BSS, billing platforms, ERP).
• Create and maintain architectural blueprints, design specifications, data flow diagrams, and other relevant documentation.
• Lead solution design workshops and technical discussions with clients and internal teams to gather requirements and articulate proposed solutions.
• Provide technical guidance and recommendations on the optimal use of Salesforce features and functionalities within the Communications Cloud.
• Design and implement seamless integrations between Salesforce Communications Cloud and external systems using various integration patterns and tools (e.g., REST/SOAP APIs, middleware like MuleSoft or Boomi).
• Minimum of 7+ years of experience in Salesforce implementations, with at least 3+ years of hands-on experience as a Solution Architect.
• Extensive and demonstrable experience with Salesforce Communications Cloud, including a deep understanding of its core modules (EPC, CPQ, OM, CLM, Digital Commerce) and underlying data model.