Technical IT Project Manager - Must have PowerBI & MicroSoft PowerApps- US Citizen ( Fully Remote)

Business Technology Integrators (BTI) in Upper Marlboro, MD is seeking a highly experienced and skilled Technical Project Manager to lead the automation of the ticketing workflow process for the Department of Veterans Affairs (VA). The ideal candidate will have a strong background in IT project management, must have specific expertise in workflow automation using Microsoft PowerApps and Power BI. This role requires a strategic thinker with excellent communication skills who can manage complex projects in a government environment, ensuring that automation initiatives are delivered on time and within scope.

Key Responsibilities:

1. Project Leadership:
   • Lead the end-to-end management of the project to automate the VA's ticketing workflow process, from initial planning and requirements gathering to execution and delivery.
   • Develop and maintain project plans, schedules, and budgets, ensuring that all milestones are met within the agreed-upon timeline.
   • Coordinate with cross-functional teams, including IT, operations, and third-party vendors, to ensure successful project implementation.
2. Workflow Automation:
   • Leverage Microsoft PowerApps and Power BI to design, develop, and implement automated workflows that streamline the VA s ticketing processes.
   • Work closely with stakeholders to gather requirements, identify bottlenecks, and develop solutions that enhance efficiency and improve service delivery.
   • Ensure that the automation solutions are scalable, secure, and aligned with the VA s operational goals and standards.
3. Stakeholder Management:
   • Act as the primary point of contact for project stakeholders, providing regular updates on project status, risks, and issues.
   • Facilitate meetings, presentations, and discussions to ensure alignment between project goals and stakeholder expectations.
   • Prepare detailed project reports and documentation for senior management and other key stakeholders.
4. Risk Management and Problem Resolution:
   • Identify potential risks and develop mitigation strategies to ensure the project remains on track.
   • Resolve any issues that arise during the project lifecycle, making adjustments as necessary to meet project objectives.
5. Quality Assurance and Compliance:
   • Ensure that all project deliverables meet the highest quality standards and comply with relevant regulations and best practices.
   • Conduct regular project reviews and audits to ensure compliance with VA policies and procedures.
6. Training and Support:
   • Develop and deliver training programs for end-users and support staff to ensure the smooth adoption of the new automated workflows.
   • Provide ongoing support and troubleshooting assistance to ensure the continued success of the automation solutions post-implementation.

Qualifications and Experience:

• Experience:
  • Minimum of 10 years of experience as a professional technical IT Project Manager.
  • At least 3 years of hands-on experience in workflow automation using Microsoft PowerApps and Power BI.
• Education: Bachelor s degree in Information Technology, Computer Science, Business Administration, or a related field.
• Certifications: PMP certification is highly desirable.
• Technical Skills:
  • Strong expertise in Microsoft PowerApps and Power BI for developing and automating workflows.
  • In-depth knowledge of IT project management methodologies, tools, and best practices.
  • Familiarity with IT service management (ITSM) processes, particularly in ticketing systems.
• Soft Skills:
  • Excellent communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels.
  • Strong problem-solving skills and the ability to navigate complex project challenges.
  • Demonstrated ability to manage multiple priorities and deliver high-quality results under tight deadlines.

Preferred Qualifications:

• Experience working in a government or public sector environment, particularly with the Department of Veterans Affairs.
• Additional certifications in workflow automation, Microsoft Power Platform, or related technologies.
• Knowledge of federal regulations and compliance requirements related to IT projects.

Additional Information: This position offers an opportunity to make a significant impact on the efficiency and effectiveness of the VA s operations, contributing to better service delivery for veterans across the nation. The role requires a proactive and innovative leader who can drive transformation through technology.

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