Head of Network Services

Full Time

Position Summary:
The Head of Network Services is responsible for network services across the enterprise including Architecture, Engineering and Operations. This role will report in the Global Head of Infrastructure. This role will be accountable for establishing, executing and maintaining the Network services vision and strategy and provide a highly secure and available network infrastructure across private and public cloud as well as across all offices and remote work locations.
Responsibilities:
Responsible for providing critical technology leadership in the network services space specifically to drive the adoption of Network as a Service in support of our Hybrid Cloud vision.
Design and implement cloud networking architectures that align with business objectives, ensuring high availability, scalability, and security.
Manage and optimize cloud networking services, including VPCs, subnets, gateways, and CDNs
Implement and maintain robust cloud security measures to protect sensitive data and comply with regulations.
Leverage automation and orchestration tools to streamline cloud operations and improve efficiency.
Lead cloud migration and modernization projects, adopting cloud-native technologies and optimizing workloads for the cloud.
Responsible for delivering a highly secure network architecture based on core principles of Zero Trust Architecture.
This role is expected to have strong experience in Cloud technologies and Network as a Service with an emphasis on Software Defined Networking.
Responsible for delivering high availability via multi-zonal and multi-regional strategy for private cloud ensuring the Network services are always available.
Responsible for Lifecycle management across all Network assets ensuring the hardware, software, firmware is always compliant and fully supported.
Responsible to ensure all critical and relevant services are monitored and alerted and to the extent possible configured for auto-remediation.
Responsible to ensure all assets are in ITAM/CMDB with a high degree of accuracy and with relevant hardware, software and firmware information as well all upstream / downstream connections and dependencies.
Responsible for capacity and performance management ensuring adequate capacity to support the infrastructure while maintaining high availability.
Drive a culture of automation across all request fulfilment and drive toward zero change induced incidents in this space.
Lead a culture of ensuring urgency around identification of root causes and implementation of after actions to ensure prevention of future outages.
Lead culture and talent transformation to a software driven cloud operation.
Drive product culture in infrastructure roadmap. Enhance the decision process with focus on ROI analysis and OKR tracking.

Qualifications:
BS in Information Technology, Engineering, Computer Science or Mathematics preferred.
10+ years' experience in managing a global team. Experience working with several lines of business (operations, service, implementation, etc.) is ideal. Demonstrated ability to lead multi-million dollar initiatives from inception to implementation.
Must be able to work well under pressure and have a strong understanding of the existing technology landscape along with new and emerging technologies, as well as, Business Process improvements and Change Management.
Must possess excellent executive level communication, presentation and negotiation skills and recognized organizational savvy. Superb organizational and time management skills for managing multiple, diverse and conflicting activities and senior leaders as required.
Must be able to interface with and influence key internal stakeholders, as well as interact effectively with C-level client contacts and third-party vendor executives
Proven ability to drive decisions and actions among diverse groups to achieve goals.
Strong quantitative, analytical, benchmarking and statistical skills
Experience leadership capable of building a strong cross business unit team that can achieve the highest standards of performance.

Preferred Qualifications:
Considers themselves a technologist or engineer first, and seeks to champion development creativity.
Empathy for customer needs and business unit associates to drive overall customer success.
Able to make the hard calls on personnel assignments. Not afraid to take bold moves.
Understands the criticality of quality and continual operations (24x7x365).
Can operate in distributed/large company (1000+ engineers working in software/SaaS).
You'll love working here because:
Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
Belong by joining one of nine Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
Continuously learn through ongoing training, development, and mentorship opportunities.
Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.