Telecommunications Vendor Management

Our Team:

The Bloomberg Networks Communications team leads all aspects of the procurement, design and delivery of Telecommunication services for Bloomberg and its customers. We are responsible for Telecom Service Provider relationships, designing, ordering, and supporting over 20,000 unique connections globally. We work closely with our internal teams to design and order connectivity for Bloomberg and our customers. Once installed, we support our existing connectivity through active management of Service Providers when challenges arise. This includes leading escalation calls, design reviews, and having an understanding of domestic, submarine and terrestrial cable routes. We are also involved in Proof-of-Concept product and design testing with our Network Engineering team, the design and support of Bloomberg Data Centers, Invoice approvals, and Network audits.

We are looking for a proactive and highly motivated Telecoms Vendor Manager to handle our Telecommunications Service Providers and daily implementations. You will be accountable for the full life cycle of the Telecommunications Implementation process including, pricing, design, order management, testing and service improvement. You will also be the escalation resource for post implementation support, working closely with internal/external partners, assessing/understanding our clients' needs, adhering to project methodologies and effectively balancing/organizing resources. In addition to overseeing local access circuit delivery, you will need to have an understanding of the physical design, routing and diversity requirements required to build a resilient WAN network. You will be tendering and designing core connectivity to ensure network continuity is maintained in the event of multiple circuit outages. You will be part of a team working with peers across North/South America and our global offices.

We'll trust you to:

• Use your deep understanding of Telecommunication Carrier Networks and their various connectivity methods to conduct complex installations and conversions, collaborating regularly with our Telecom Vendors on all levels
• Serve as the subject matter expert on all Telecommunication implementation and design questions, such as leading conference calls with internal/external customers
• Maintain multiple queues at a time, providing clear written updates to internal/external clients
• Demonstrate firm knowledge via documentation/implementation of effective vendor oversight processes
• Arrange, prepare and present statistical data for service delivery meetings on a monthly/quarterly basis to manage vendor performance
• Continue to drive process improvement with telecommunication vendors to align with changing industry standards
• Run operationally effective vendor governance structures, maintaining a holistic view of the provider(s) and effective communication for decision making

You'll need to have:

• 4+ years of Project Management experience within the Telecommunication industry. This could have been gained from working within a Data Center environment. The ability to autonomously lead projects is key to succeeding in this role
• A Bachelor's or advanced degree in Communication Design, Graphic Design, Information Design, Interaction Design, or related field
• Experience with the following services: Voice (PRI/SIP/POTS), Dark Fiber, MPLS, Packet Switched Networks, Wavelengths, Cross Connects, Internet Peering and other industry emerging technologies
• Vendor management experience. Managing vendor deliveries and setting clear expectations supported by SLAs & performance management
• Strong customer focus and the ability to establish clear expectations through all methods of communication (email, phone, chat, etc.)
• Strong problem solving and prioritization skills
• Experience with various types of relationships and the ability to communicate with senior leadership
• Experience in reviewing and approving Telecommunication invoices
• Proficiency using Microsoft suite and Google KMZ. This includes the ability to build Visio Diagrams and to interpret and edit Google KMZ files
• Ability to work in a dynamic team and management structure, taking ownership of your area of coverage

We'd love to see:

• Knowledge of the OSI Model networking, specifically Layer 1-3
• Data analysis skill sets and familiarity work with analytic tools e.g. Qlik
• Certifications including but not limited to PMP/Prince2, ITIL, Agile, MEF CECP
• Familiarity with managing projects in Jira
• Knowledge/understanding of MEF LSO APIs
• Leadership experience in current or past roles
• Fluency in a second language