Overview
Remote
$40 - $50
Contract - W2
Contract - 12 Month(s)
Skills
Cisco
UCCE
Unified Contact Center Enterprise
CVP
Customer Voice Portal
Java
System Analyst
Job Details
Title: Systems Analyst III
Location: Remote
Duration: 12 months Contract
Job Description:
Engagement Description:
- Development resource with ability to plan, develop, test and implement Cisco ACD/IVR (UCCE) solutions that improve business efficiency and productivity as well as support business strategies and goals.
- Identify and communicate business needs and translate business requirements into technical system and functional specifications.
- Support one or more highly complex or critical business processes/systems and may require design or integration of technical solutions that may cross multiple functions of the business.
- Project team member for projects large in scope and high complexity; may be enterprise-wide. Bachelor s degree in related field preferred.
- Five (5) years of relevant system solution development, testing and implementation work experience required.
Top 3 Required Skills/Experience:
- Cisco UCCE (CVP) - Customer Voice Portal
- Cisco Finesse
- Advanced SQL
Required Skills/Experience The rest of the required skills/experience. Include:
- Java
- API Integrations
- Service Integrations
Preferred Skills/Experience Optional but preferred skills/experience. Include:
- eGain Analytics
- CRM Integrations
- API Integrations
- Service Integrations
- Cyara Testing Tool
Education/Certifications Include:
- Cisco Unified Contact Center Enterprise
- Advanced SQL
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.