Overview
On Site
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 12 month(s)
Skills
Active Directory
Customer Service
OSX
Hardware and software troubleshooting skills
Windows 10/11
Job Details
Role: Desktop Support IV
Location: Madison, WI- 100% Onsite
Duration of the Contract: 6/30/2025 with potential for extension
Candidate MUST be a WI resident or willing to relocate to WI prior to starting the role at their own expense. This role is 100% On-site in Madison.
Interview Process: Multiple rounds of virtual interviews.
Top Required Skills & Years of Experience:
At least 10 years' experience in the following: -
- Knowledge of computer software, operating systems, hardware and networking is required
- Experience with Microsoft Active Directory is required.
- Hardware and software troubleshooting skills are required
- Experienced in providing professional and courteous customer service is required
Nice to Have Skills: -
- Three or more years relevant work experience with Windows 10/11 is preferred.
- Two or more years relevant work experience with OSX is preferred.
- Experience and knowledge of computer security is preferred.
Project details: This position reports directly to the IIT User Support Services Manager and will be working as part a multi-department user support services team. The Desktop Computer consultant will be responsible for routine, first and second level technical troubleshooting, including determining solutions for more complex issues by leveraging documented procedures and ensuring a high level of customer service to support mission activities of the institution through information technology (IT). Full job description attached. Additional details: - The selected hire MUST have an up-to-date flu shot. Requirement information can be found in the vaccination document in the Attachments section. Proof of vaccination will be required during onboarding. - The selected hire is expected to cover parking costs or work out a reimbursement agreement with their supplier.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.