Overview
On Site
75-80K
Contract - W2
Skills
Network design
Network Support
Wireless communication
Management
LAN
WAN
Network security
Network
Tier 1
Computer hardware
Laptop
Printers
Training
Presentations
Inventory
FOCUS
Remote Support
Network protocols
TCP/IP
Dragon NaturallySpeaking
DNS
DHCP
Routers
Switches
Microsoft Windows
OS X
Operating systems
Technical Support
Audiovisual
AV
Videoconferencing
Problem solving
Multitasking
Communication
Network+
CompTIA
Network monitoring
Computer networking
VLAN
Virtual private network
Firewall
Active Directory
Identity management
Job Details
Job Description:
Assist with network infrastructure maintenance and troubleshooting while also providing C- Level support and managing AV equipment for meetings and events.
Key Responsibilities:
Network Support:
Assist with the installation, configuration, and maintenance of network devices such as routers, switches, firewalls, and wireless access points.
Perform network troubleshooting to diagnose and resolve connectivity issues.
Monitor network performance and availability, responding to network incidents and alerts in a timely manner.
Help with maintaining and managing LAN/WAN environments and network security protocols.
Assist in implementing network changes, upgrades, and patches under the guidance of senior network engineers.
Desktop Support:
Provide tier 1 and 2 desktop support for end-users, resolving hardware, software, and connectivity issues.
Assist in installing, configuring, and troubleshooting operating systems (Windows, macOS) and applications.
Perform PC/laptop setup, user account management, and peripheral device support (printers, scanners, etc.).
Maintain accurate records of issues, changes, and resolutions through ticketing systems.
Provide training and assistance to users for common desktop issues and software usage.
AV Systems Support:
Set up, configure, and maintain audio-visual equipment for meetings, presentations, and events, ensuring smooth operation.
Provide technical support for AV systems, including projectors, video conferencing, speakers, microphones, and digital displays.
Troubleshoot and resolve AV connectivity and performance issues during live events and meetings.
Maintain an inventory of AV equipment, ensuring all systems are in working condition and properly stored.
Key Qualifications:
1-2 years of experience in IT, with a focus on networking, desktop support, or AV technology.
Basic understanding of network protocols (TCP/IP, DNS, DHCP) and networking equipment (routers, switches).
Familiarity with Windows and macOS operating systems and desktop troubleshooting.
Experience setting up and troubleshooting AV equipment, including video conferencing systems.
Strong problem-solving and multitasking skills, with the ability to work in a fast-paced environment.
Excellent communication skills, with the ability to interact with both technical and non-technical users.
Preferred Qualifications:
CompTIA Network+, CompTIA A+, or similar certifications.
Experience with network monitoring tools and systems.
Knowledge of basic networking concepts such as VLANs, VPNs, and firewalls.
Experience with Microsoft Active Directory and user account management
Assist with network infrastructure maintenance and troubleshooting while also providing C- Level support and managing AV equipment for meetings and events.
Key Responsibilities:
Network Support:
Assist with the installation, configuration, and maintenance of network devices such as routers, switches, firewalls, and wireless access points.
Perform network troubleshooting to diagnose and resolve connectivity issues.
Monitor network performance and availability, responding to network incidents and alerts in a timely manner.
Help with maintaining and managing LAN/WAN environments and network security protocols.
Assist in implementing network changes, upgrades, and patches under the guidance of senior network engineers.
Desktop Support:
Provide tier 1 and 2 desktop support for end-users, resolving hardware, software, and connectivity issues.
Assist in installing, configuring, and troubleshooting operating systems (Windows, macOS) and applications.
Perform PC/laptop setup, user account management, and peripheral device support (printers, scanners, etc.).
Maintain accurate records of issues, changes, and resolutions through ticketing systems.
Provide training and assistance to users for common desktop issues and software usage.
AV Systems Support:
Set up, configure, and maintain audio-visual equipment for meetings, presentations, and events, ensuring smooth operation.
Provide technical support for AV systems, including projectors, video conferencing, speakers, microphones, and digital displays.
Troubleshoot and resolve AV connectivity and performance issues during live events and meetings.
Maintain an inventory of AV equipment, ensuring all systems are in working condition and properly stored.
Key Qualifications:
1-2 years of experience in IT, with a focus on networking, desktop support, or AV technology.
Basic understanding of network protocols (TCP/IP, DNS, DHCP) and networking equipment (routers, switches).
Familiarity with Windows and macOS operating systems and desktop troubleshooting.
Experience setting up and troubleshooting AV equipment, including video conferencing systems.
Strong problem-solving and multitasking skills, with the ability to work in a fast-paced environment.
Excellent communication skills, with the ability to interact with both technical and non-technical users.
Preferred Qualifications:
CompTIA Network+, CompTIA A+, or similar certifications.
Experience with network monitoring tools and systems.
Knowledge of basic networking concepts such as VLANs, VPNs, and firewalls.
Experience with Microsoft Active Directory and user account management
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.