Sr Mobile Specialist - Hybrid

Overview

Hybrid
Depends on Experience
Accepts corp to corp applications
Contract - 1 year(s)
No Travel Required

Skills

Java
springboot
Mobile
javascript
IOS
android

Job Details

Mobile Specialist (758593) - 3 openings - Hybrid at least 3 days per week
*Due to 2/28/2025 by 1pm

Seeking candidates for creating a MetroPulse mobile app support team prior to the public launch of the mobile app for iOS and Android. This effort will put in place the support team required to handle the ridership issues and feedback post launch and provide immediate real time remediation of backend services including user authentication. (Background information/Scope of Services) MetroPulse is an intuitive application that empowers riders with seamless trip planning, real-time updates, and personalized transit support across web and mobile platforms.

Must have experience in the following:

  • Knowledge/Experience of transit app modules: trip planner, bus and rail scheduled/active route planning knowledge.
  • Mobile development skills in iOS and Android
  • Flutter framework.
  • Microsoft Azure Architecture
  • Administration and Developer Operations (DevOps)
  • Azure Cosmos DB
  • Azure Redis
  • Azure Redis Cache,
  • Azure API Management Services
  • JavaScript
  • Python
  • GitHub Administration,
  • Linux, Shell/Bash Scripting.
  • Online Chat configuration
  • Google MAP API experience
  • GTFS API experience Preferred Requirements:
  • Excellent Oral and Written Communication Coordination skills
  • Well versed Linux and Windows based environments
  • Experience in troubleshooting Mobile Applications, Windows, Linux applications and cloud-based environments.
  • Experience with Docker and Kubernetes troubleshooting.
  • Experience supporting production environment on ISP (Azure Required Plus AWS/Google Cloud Preferred)
  • Experience with using Apple Appstore Connect, Test Flight and Google Play Console.
  • Experience with Log monitoring of Azure Analytics and Log Management.
  • Configuration management tools like Ansible, Terraform and Azure DevOps Services.
  • Knowledge of GitHub Pipelines, branching strategy, tags and merge conflicts
Key Features
  • Nearby - Discover nearby stops, stations, and transit options with real-time updates.

  • Trip Planner - Plan your journey with step-by-step directions and schedule integration.

  • Online Chat - Connect with support or transit operators for real-time assistance.

  • Metrics - Access live route ladders, service performance insights, and efficiency dashboards.

  • Settings -Authentication, Account Services, Profile, Preferences, Places, Notifications, Maps and Rider Guides.

  • Available on Apple and Google Android Phones. Web version planned once Phone release 1.0 complete. This requisition is for three Mobile Specialists. This role is responsible for O&M support of WMATA:s MetroPulse mobile and Web applications. The ideal candidates will have a strong understanding of Azure environment, mobile application frameworks, and iOS and Android troubleshooting.

    Duties/Responsibilities:

  • Provide 1st and 2nd level support for Web and Mobile Application developed on behalf of our clients.

  • Collaborate with Client Team, Support Colleagues, Engineering, QA, and operations teams.

  • Troubleshoot and resolve system, application, and network issues in production and non-production environments.

  • Create and maintain documentation for key development and support processes, infrastructure, and tools.

  • Monitor, maintain, and optimize cloud-based infrastructure.

  • Automate repetitive tasks to improve efficiency and reduce human error.

  • Participate in on-call rotations for production system support.

  • Proactively identify and address potential issues to avoid downtime or disruptions.

  • Analyze logs, metrics, and application behavior to optimize system performance.

  • Conduct root cause analysis for system failures and implement long-term fixes.

  • Manage and optimize database performance, backups, and restore procedures.

  • Support the development of monitoring dashboards and alert systems to detect and respond to issues in real time.

  • Support integration of third-party tools and services into the existing infrastructure.

  • Ensure security, compliance, and governance policies are implemented in the Support and DevOps pipeline.

Skill

Required /Desired

Amount

of Experience

Knowledge/Experience of transit app modules: trip planner, bus and rail scheduled/active route planning knowledge.

Required

4

Years

Mobile development skills in iOS and Android

Required

4

Years

Flutter framework

Required

4

Years

Microsoft Azure Architecture

Required

4

Years

Well versed Linux and Windows based environments

Required

4

Years

Experience in troubleshooting Mobile Applications, Windows, Linux applications and cloud- based environments

Required

4

Years

Experience with Docker and Kubernetes troubleshooting

Required

4

Years

Experience supporting production environment on ISP (Azure Required Plus AWS/Google Cloud Preferred)

Required

4

Years

Experience with using Apple Appstore Connect, Test Flight and Google Play Console

Required

4

Years

Experience with Log monitoring of Azure Analytics and Log Management

Required

4

Years

Configuration management tools like Ansible, Terraform and Azure DevOps Services

Required

4

Years

Knowledge of GitHub Pipelines, branching strategy, tags and merge conflicts

Required

4

Years

Willing to work within a national US focused - high performing - team and challenge yourself and the team

Re
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