Overview
Remote
On Site
Full Time
Skills
System Integration
Training
Documentation
Configuration Management
Accountability
Presentations
Project Documentation
Call Center
Product Demonstration
Process Improvement
PMO
Sales
Management
Workflow
Mentorship
Customer Service
Articulate
Microsoft Office
Microsoft Excel
Microsoft Outlook
Microsoft Visio
Business Process
Software Maintenance
Customer Facing
Professional Services
Information Technology
Health Informatics
Analytical Skill
Conflict Resolution
Problem Solving
Attention To Detail
Supervision
Health Care
Software Development
Laptop
DSS
SAP BASIS
Job Details
Job Details
Job Location: REMOTE POSITION - Anywhere, FL
Position Type: Full Time
Education Level: 4 Year Degree
Salary Range: Undisclosed
Travel Percentage: Road Warrior
Job Shift: Day
Job Category: Professional Services
Description
DSS, Inc. is a leading health information software development and systems integration company, offering services and solutions utilized daily by thousands of clinicians and administrative staff across both public and private sectors nationwide. We are currently seeking a Senior Applications Analyst to implement, train, and provide ongoing support for assigned software applications. The role also involves direct engagement with both external and internal customers to ensure the effective execution of key responsibilities.
OVERVIEW
The Senior Applications Analyst leads the execution of professional services commitments as assigned and serves as the subject matter expert on the assigned software applications. This role involves implementing, training, and providing ongoing support for those applications, with direct interaction with both external and internal customers to effectively carry out these responsibilities.
The Applications Analyst, Senior will:
Other Duties:
The preceding functions are examples of the work performed by employees assigned to this job classification. Management reserves the right to add, modify, change or rescind work assignments and make a reasonable accommodation as needed
Qualifications
Required:
Education:
Required:
Desired:
PHYSICAL DEMANDS:
Standing
2 % per day
Sitting
90% per day
Walking
8% per day
Stooping
2% per day
Lifting
Up to 10 lbs (unassisted) several times per day (laptop, etc)
up to 50lbs (unassisted) while traveling
Computer Work
75% per day
Telephone Work
25% per day
Reading
10% per day
Other, please specify
Ability to travel unassisted up to 50% of the year via common carrier and/or automobile
DSS, Inc. is an Equal Opportunity Employer.
If you need an accommodation seeking employment with DSS, Inc., please email or call . Accommodations are made on a case-by-case basis.
#MN
Job Location: REMOTE POSITION - Anywhere, FL
Position Type: Full Time
Education Level: 4 Year Degree
Salary Range: Undisclosed
Travel Percentage: Road Warrior
Job Shift: Day
Job Category: Professional Services
Description
DSS, Inc. is a leading health information software development and systems integration company, offering services and solutions utilized daily by thousands of clinicians and administrative staff across both public and private sectors nationwide. We are currently seeking a Senior Applications Analyst to implement, train, and provide ongoing support for assigned software applications. The role also involves direct engagement with both external and internal customers to ensure the effective execution of key responsibilities.
OVERVIEW
The Senior Applications Analyst leads the execution of professional services commitments as assigned and serves as the subject matter expert on the assigned software applications. This role involves implementing, training, and providing ongoing support for those applications, with direct interaction with both external and internal customers to effectively carry out these responsibilities.
The Applications Analyst, Senior will:
- Develop and maintain in depth understanding of assigned software applications
- Maintains working knowledge of application module integration
- Leads the creation and maintenance of internal and external documentation and implementation tools as assigned
- Participate in or leads customer professional services offerings including implementations as assigned
- Team leader on large or complex projects for other application analyst team members
- Participate in configuration management responsibilities as assigned
- Participate in process to validate product deployment program
- Accountable to comply with implementation standards and guidelines.
- Leads in the completion, submission and presentation of product and project documentation required for the assigned responsibilities
- Provide support of assigned software applications to the customer base through the established support processes
- Provide on-call and off-hours support services as assigned and scheduled
- Provide call center and implement command center coverage as scheduled
- Evaluate requirements and prepare for product demonstrations as assigned
Other Duties:
- Participating in process improvement opportunities facilitated by PMO management to tailor implementation and support processes to meet the needs of Vendors/ External Clients
- Travels as needed
- Participating in product sales opportunities as required
The preceding functions are examples of the work performed by employees assigned to this job classification. Management reserves the right to add, modify, change or rescind work assignments and make a reasonable accommodation as needed
Qualifications
Required:
- Ability to analyze the business and integrated workflow needs and align to software functionality
- Ability to work effectively maintaining accuracy and sensitivity under tight timelines and schedules.
- Ability to lead and mentor junior staff in the execution of projects
- Ability to work from an organizational perspective as well as independently and as a contributing team member.
- Ability to adjust and set priorities to meet deadlines.
- Possess exceptional skills in partnering with staff from multiple departments and in developing and maintaining long-term supportive relationships.
- Ability to organize time effectively while identifying barriers to progress, proposing solutions and setting priorities.
- Ability to be effective in a rapidly growing organization.
- Customer service focused, professional, courteous, and articulate
- Proficient in Microsoft Office Products (Word, Excel, Outlook, Visio).
- Possess excellent listening skills and a commitment to communicating in a clear, concise and timely manner at all times.
- Possess proven aptitude for understanding technical and business process and the ability to learn new software as assigned
Education:
Required:
- Bachelor's degree; equivalent combinations of work experience and\or education will be considered
- 4 or more years of practical professional experience in application maintenance and implementation
- 4 or more years of customer facing professional services
- Healthcare industry experience in Information Technology or Clinical Informatics
- Strong analytical and problem-solving skills involving complex execution with a high attention to detail
Desired:
- Prior experience in a non-IT clinical, administrative or technical specialty in healthcare
- Clinical license
- Prior supervisory experience
- Experience working in a similar role for a healthcare software development vendor
PHYSICAL DEMANDS:
Standing
2 % per day
Sitting
90% per day
Walking
8% per day
Stooping
2% per day
Lifting
Up to 10 lbs (unassisted) several times per day (laptop, etc)
up to 50lbs (unassisted) while traveling
Computer Work
75% per day
Telephone Work
25% per day
Reading
10% per day
Other, please specify
Ability to travel unassisted up to 50% of the year via common carrier and/or automobile
DSS, Inc. is an Equal Opportunity Employer.
If you need an accommodation seeking employment with DSS, Inc., please email or call . Accommodations are made on a case-by-case basis.
#MN
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.