Overview
On Site
Full Time
Skills
Active Directory
Group Policy
Inventory
Acquisition
Repair
Scheduling
Backup
Computer Hardware
Screening
Testing
Art
Technical Support
Training
FOCUS
Laptop
Mobile Devices
Network
Wireless Communication
Printers
Information Technology
Microsoft Windows
Operating Systems
Microsoft Office
Microsoft Outlook
Microsoft Excel
Microsoft PowerPoint
Customer Relationship Management (CRM)
Database
Element Management System
EMS
TMS
Point Of Sale
AV
Audiovisual
Recruiting
Law
Accessibility
Job Details
Essential Duties
1. Manages a client department's complete desktop computing environment. 2. Creates and maintains departmental organizational units in the active directory, including analyzing and implementing group policy needs. 3. Maintains computer software by proactive site visits and keeping an inventory of installed operating systems and application software to ensure all versions are up-to-date. 4. Maintains computer hardware and peripherals by keeping an inventory of installed devices, recommending replacements according to guidelines and interacting with vendors in the acquisition of computer products. 5. Installs and coordinates repair of a wide variety of computing devices and peripherals on the desktop and attached to the network. 6. Responds to emergency and routine calls that come in for computer assistance in support of core services such as email, scheduling and backup systems, as well as client department specific applications. Documents all reported problems. 7. Supports clients in the use of their desktop equipment by training users. 8. Works with others to ensure smooth integration of network and software products. 9. Analyzes, recommends, and implements work-group computing solutions to meet client department's needs. 10. Trains other support technicians. 11. Completes and documents technical projects such as the testing of hardware and software products. 12. May perform other duties as assigned.
Required Education and Experience
Eight years of related experience, six of them in the same job family at the next lower level and a high school level education, or six years of related experience and a Associates degree; or two years of related work experience and a Bachelor's degree or an equivalent combination of education and related experience.
Background Check Requirements
All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.
Position Focus:
The Yale Center for British Art (YCBA) seeks a full-time on-site IT Support Technician to provide end-user support and training for museum staff and patrons at multiple locations. The technician will focus on endpoint technologies (desktops, laptops, mobile devices, phone sets, and peripherals), network connectivity (wired and wireless), and office equipment (scanners, printers). The technician will also support in-person and virtual meetings, along with their attendant AV requests. May require pre-arranged weekend or after-hours work as needed by the museum's programming. The ideal candidate will have experience with non-profit, educational, or cultural institutions. This position reports to the YCBA's Head of Information Technology.
Preferred Education, Experience and Skills:
Two to three years' professional experience supporting computers running the Windows and/or Mac operating system and core Microsoft 365 applications (Outlook, Word, Excel, PowerPoint) is required. Experience supporting Abobe programs, CRM databases, Sharepoint, MS Teams, EMS, TMS, Aeon, POS, and/or AV systems is preferred.
Posting Disclaimer
The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position. Employees will be assigned specific job-related duties through their hiring departments.
EEO Statement:
The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual's sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.
Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).
1. Manages a client department's complete desktop computing environment. 2. Creates and maintains departmental organizational units in the active directory, including analyzing and implementing group policy needs. 3. Maintains computer software by proactive site visits and keeping an inventory of installed operating systems and application software to ensure all versions are up-to-date. 4. Maintains computer hardware and peripherals by keeping an inventory of installed devices, recommending replacements according to guidelines and interacting with vendors in the acquisition of computer products. 5. Installs and coordinates repair of a wide variety of computing devices and peripherals on the desktop and attached to the network. 6. Responds to emergency and routine calls that come in for computer assistance in support of core services such as email, scheduling and backup systems, as well as client department specific applications. Documents all reported problems. 7. Supports clients in the use of their desktop equipment by training users. 8. Works with others to ensure smooth integration of network and software products. 9. Analyzes, recommends, and implements work-group computing solutions to meet client department's needs. 10. Trains other support technicians. 11. Completes and documents technical projects such as the testing of hardware and software products. 12. May perform other duties as assigned.
Required Education and Experience
Eight years of related experience, six of them in the same job family at the next lower level and a high school level education, or six years of related experience and a Associates degree; or two years of related work experience and a Bachelor's degree or an equivalent combination of education and related experience.
Background Check Requirements
All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.
Position Focus:
The Yale Center for British Art (YCBA) seeks a full-time on-site IT Support Technician to provide end-user support and training for museum staff and patrons at multiple locations. The technician will focus on endpoint technologies (desktops, laptops, mobile devices, phone sets, and peripherals), network connectivity (wired and wireless), and office equipment (scanners, printers). The technician will also support in-person and virtual meetings, along with their attendant AV requests. May require pre-arranged weekend or after-hours work as needed by the museum's programming. The ideal candidate will have experience with non-profit, educational, or cultural institutions. This position reports to the YCBA's Head of Information Technology.
Preferred Education, Experience and Skills:
Two to three years' professional experience supporting computers running the Windows and/or Mac operating system and core Microsoft 365 applications (Outlook, Word, Excel, PowerPoint) is required. Experience supporting Abobe programs, CRM databases, Sharepoint, MS Teams, EMS, TMS, Aeon, POS, and/or AV systems is preferred.
Posting Disclaimer
The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position. Employees will be assigned specific job-related duties through their hiring departments.
EEO Statement:
The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual's sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.
Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.