Remote: Salesforce Business Analyst (Insurance Domain)

Job Title: Salesforce Business Analyst
Work setting: Remote (with occasional travel to the ofiice area for in-person meetings.)
(The Candidates should be based in or withing driving distance to Dallas, TX)

Join our dynamic Center of Excellence (CoE) team! We are seeking a seasoned Salesforce Business Analyst/Administrator. This is your chance to be part of a team where your insights and expertise will shape our design and features, influencing multiple cross-functional teams.

As a key player, you ll help us strategize for the future, aligning with Product Owners and understanding their business needs and requirements to ensure their success. Your role is pivotal in understanding the goals of each Product Owner, the business process, technical requirements, the capacity of the development team, and the sequencing of work.

Your curiosity, creativity, communication skills, and initiative will contribute to the growth of our organization, which has been named a Best Place to Work in the sector by Business Insurance for 15 years in a row! This position offers remote work with occasional travel to the Kansas City area for in-person meetings. Candidates based in St. Louis, MO, or Dallas, TX, are preferred.

Responsibilities:

• Build and maintain solid relationships with Product Owners; act as the primary liaison between business users, technical and cross-functional teams
• Gather, understand, and document business processes, functional requirements, and cross-functional needs, ensuring that requirements are unambiguous, testable, measurable, and articulated in a manner that allows the team to propose, estimate, construct, and deliver exceptional solutions
• Represent the CoE by enforcing best practices and long-term quality of the platform
• Understand and document functional requirements and cross-functional needs in clear, testable, and measurable requirements
• Manage the product backlog, understanding the priorities and dependencies to deliver the best ROI to the business
• Lead projects from discovery through User Acceptance Testing (UAT) and go-live
• Create use cases, context and process diagrams, and perform process analysis
• Facilitate requirement elicitation workshops, user working, and training sessions for end-user representatives
• Lead stand-up, sprint planning, and other agile ceremonies
• Assist in prioritizing bug fixes and enhancement requests
• Provide exceptional customer service and adhere to our Core Values

Qualifications:

• Minimum of 3 years of experience as a Business Analyst
• Minimum of 3 years of Salesforce experience, including Sales & Service, Communities a plus
• Experience with Agile methodologies
• Understanding of Salesforce capabilities and constraints, best practices, and the ability to clearly communicate those to Stakeholders
• Strong communication, critical thinking, time management, initiative, and interpersonal skills
• Salesforce Administrator certification, Business Analyst certification a plus
• Salesforce Platform App Builder certification, a plus
• Experience in the Insurance industry and FSC, a plus
• Experience working with vendors, a plus
• BA/BS degree, preferred

Best regards,

Aman Sama
Sr. IT Recruiter (US)
Email: