Overview
On Site
$25.77 - $27.68 hourly
Contract - W2
Contract - Temp
Skills
Remote Support
Documentation
Communication
Videoconferencing
Computer Hardware
Network
Repair
Product Support
Collaboration
Project Management
Preventive Maintenance
Performance Management
Event Coordination
Audiovisual
Microsoft
Microsoft Office
Microsoft Outlook
Microsoft Excel
Microsoft Windows
Problem Solving
Conflict Resolution
Analytical Skill
Management
Artificial Intelligence
Messaging
Job Details
RESPONSIBILITIES:
Kforce has a client that is seeking a Technical Product Support Specialist in Ocoee, FL.
Job Responsibilities:
* Technical Product Support Specialist will be responsible for supporting audio visual technology hardware and software systems in our enterprise environment
* Provide in-person and remote technical support to our customers
* Assist in a wide variety of responsibilities including, but not limited to, asset tracking, detailed documentation, installation, configuration, remediation, and troubleshooting of IT resources
* Provide top-tier service and support with clear and concise communication and follow-through
* Coordinates and assists in audio visual installation, setups and video conferencing support
* Monitors and maintains collaboration systems using company-provided tools, like MS Teams Admin Center and Vendor monitoring portals
* Identify and diagnose hardware, software, or network-related problems, and identify a plan to resolve, repair, or replace resources, as needed
* Recommend strategies to increase utilization of collaboration spaces which may include implementing new practices, devices, and/or software
* As a Technical Product Support Specialist, you will train customers and technical staff on use of equipment
* Collaborate and assist with other areas of the IT department on projects and initiatives
* Standard onsite hours of operation are between 7:00 am and 6:00 pm, Monday through Friday
* Travel 50% to remote locations to provide support and event coordination
* Perform other duties as assigned
REQUIREMENTS:
* High School diploma/GED or equivalent; Additional certifications or relevant education is a plus
* Virtual Meeting Applications knowledge required (MS Teams, Zoom, GoTo, etc.)
* Audiovisual Equipment knowledge required (Microsoft Teams Rooms certified equipment)
* Proficiency in Office 365; MS Outlook, MS Excel, MS Word, MS Teams, and Windows 10/11
* Strong problem-solving skills, critical and analytical thinking, and the ability to adapt to change
* Capacity to perform in high-pressure situations, with strong organizational and time-management skills
* Ability to learn new systems and software in a fast-paced environment
* Ability to manage multiple priorities and work independently or as part of a team
* Ability to lift 50 pounds
* After-hours availability to support variety of events and travel is required
* IT Enterprise experience is preferred
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Kforce has a client that is seeking a Technical Product Support Specialist in Ocoee, FL.
Job Responsibilities:
* Technical Product Support Specialist will be responsible for supporting audio visual technology hardware and software systems in our enterprise environment
* Provide in-person and remote technical support to our customers
* Assist in a wide variety of responsibilities including, but not limited to, asset tracking, detailed documentation, installation, configuration, remediation, and troubleshooting of IT resources
* Provide top-tier service and support with clear and concise communication and follow-through
* Coordinates and assists in audio visual installation, setups and video conferencing support
* Monitors and maintains collaboration systems using company-provided tools, like MS Teams Admin Center and Vendor monitoring portals
* Identify and diagnose hardware, software, or network-related problems, and identify a plan to resolve, repair, or replace resources, as needed
* Recommend strategies to increase utilization of collaboration spaces which may include implementing new practices, devices, and/or software
* As a Technical Product Support Specialist, you will train customers and technical staff on use of equipment
* Collaborate and assist with other areas of the IT department on projects and initiatives
* Standard onsite hours of operation are between 7:00 am and 6:00 pm, Monday through Friday
* Travel 50% to remote locations to provide support and event coordination
* Perform other duties as assigned
REQUIREMENTS:
* High School diploma/GED or equivalent; Additional certifications or relevant education is a plus
* Virtual Meeting Applications knowledge required (MS Teams, Zoom, GoTo, etc.)
* Audiovisual Equipment knowledge required (Microsoft Teams Rooms certified equipment)
* Proficiency in Office 365; MS Outlook, MS Excel, MS Word, MS Teams, and Windows 10/11
* Strong problem-solving skills, critical and analytical thinking, and the ability to adapt to change
* Capacity to perform in high-pressure situations, with strong organizational and time-management skills
* Ability to learn new systems and software in a fast-paced environment
* Ability to manage multiple priorities and work independently or as part of a team
* Ability to lift 50 pounds
* After-hours availability to support variety of events and travel is required
* IT Enterprise experience is preferred
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.