Overview
On Site
USD 26.00 per hour
Full Time
Skills
Augmented reality
Network Support
Network operations
Provisioning
Enterprise services
POC
Service delivery
Data
Optical fiber
Field operations
NOC
Customer service
FOCUS
Computer science
Cisco
Cisco Certifications
Nokia
CompTIA
LAN
Ethernet
VLAN
Routing
Switches
ACL
SD
WAN
OSI
VoIP
Computer networking
Telnet
Secure Shell
Wireshark
Microsoft Visio
Microsoft Excel
Communication
Documentation
Collaboration
Spectrum
Life insurance
Salesforce.com
Recruiting
Leadership
Job Details
Genesis10 is seeking a Network Support Specialist for a contract-to-hire position with a leading client in Jonesboro, AR. This role pays $26 /hour W2 based on experience. this on-site position can be located in Jonesboro or Little Rock, AR.
Job Description:
The Network Support Specialist is a part of the Network Operations team responsible for providing overall operational support to Enterprise customers, to include provisioning enterprise services, move/add/change and disconnect orders. The role may also serve as a POC for Field Operations. Success in this role is highly reliant on the ability to adapt to rapidly changing environments, networks, learn new technologies and processes quickly, and the ability to work both independently and in a team environment.
Job Duties:
If you have the described qualifications and are interested in this exciting opportunity, apply today!
About Genesis10:
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
Benefits of Working with Genesis10:
For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:
Access to hundreds of clients, most of whom have been working with Genesis10 for 5-20+ years.
The opportunity to have a career-home in Genesis10; many consultants have worked exclusively with Genesis10 for years.
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Job Description:
The Network Support Specialist is a part of the Network Operations team responsible for providing overall operational support to Enterprise customers, to include provisioning enterprise services, move/add/change and disconnect orders. The role may also serve as a POC for Field Operations. Success in this role is highly reliant on the ability to adapt to rapidly changing environments, networks, learn new technologies and processes quickly, and the ability to work both independently and in a team environment.
Job Duties:
- Provisions new service, disconnects service, suspends, and reconnects, facility changes, feature changes, CPE activation, and/or fulfilling other service delivery requests;
- Interdepartmental coordination of complex order assignment and fulfillment;
- Responsible for fulfilling orders requiring new assignment, facility changes and completions;
- Responsible for record keeping such as: maintaining cut sheets, updating facility records, and updating trouble records;
- Manages directory number portability requests;
- Troubleshoot and test customer service delivery;
- Activates voice and data services across copper, fiber and Ethernet platforms;
- Participates in a team environment; providing valuable input and suggestions;
- Interacts with Engineering, Field Operations, NOC, and end-customers;
- Performs all other related duties as assigned.
- Strong customer service focus;
- Bachelor's Degree in Engineering, Computer Science, or a similar technical field is preferred, or an Associate Degree in a technical field coupled with relevant work experience. Cisco CCNA, Nokia NRS, CompTIA, or similar certifications are preferred.
- Foundational knowledge and understanding of computers and networks;
- Demonstrated understanding of LAN/WAN protocols and technologies including Ethernet, VLAN, TCP/IP, Routing, Switching, ACL, and SD WAN;
- Demonstrated understanding of the OSI layer;
- Demonstrated understanding of VOIP;
- Knowledge of common networking tools and troubleshooting methodologies including Telnet, SSH, ping, traceroutes, and Wireshark;
- Skill in commonly used software such as Visio, Excel, Word, and PowerPoint;
- Skill in oral and written communication;
- Skill in reading and interpreting technical documents and information;
If you have the described qualifications and are interested in this exciting opportunity, apply today!
About Genesis10:
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
Benefits of Working with Genesis10:
For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:
Access to hundreds of clients, most of whom have been working with Genesis10 for 5-20+ years.
The opportunity to have a career-home in Genesis10; many consultants have worked exclusively with Genesis10 for years.
- Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
- Behavioral Health Platform
- Medical, Dental, Vision
- Health Savings Account
- Voluntary Hospital Indemnity (Critical Illness & Accident)
- Voluntary Term Life Insurance 401K
- Sick Pay (for applicable states/municipalities)
- Commuter Benefits (Dallas, NYC, SF)
- Remote opportunities available
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.