Manager, Network Control Specialist

Company Overview

Iridium is an award-winning and innovative satellite communications company with bragging rights to the only network that offers voice and data connectivity anywhere in the world. For over 20 years, Iridium's unique network and services have supported critical communications needs for individuals, businesses, and the evolving Internet of Things.

At Iridium, we understand the importance of staying connected and the limitations of traditional communications networks. People across the globe, including first responders, humanitarians, global militaries, scientific researchers, and lone workers, as well as ships, aircraft and remote operations all rely on Iridium to stay connected. We take our responsibility for providing these essential communications very seriously and pride ourselves on offering a reliable lifeline when needed. Likewise, Iridium is committed to providing an exciting and innovative workplace, where employees are challenged to think outside the box and collaborate on new, bold ideas and solutions. Our talented teams are passionate about their work and the impact our company makes around the world. Iridium fosters an empowering and inclusive culture that allows employees to genuinely be their best selves. We are looking for others who want to join this truly unique company that celebrates our employees and provides the opportunity to truly make a difference in the world.

Position Summary, Job Requirements & Responsibilities

What We're Looking For:

Iridium is seeking a Manager, Network Control Specialist who is looking to take an exciting next step in their career. As a Manager, Network Control Specialist you will be in charge of monitoring the Iridium Gateway and remote site equipment to ensure timely outage notification and resolution of issues in a 24x7x365 environment while fully complying with and executing the Gateway (GW) operational policies and procedures. In this role you will be responsible for identifying and autonomously implementing ideas and solutions to support Iridium partners/customers. You will have the responsibility of mentoring a team of Network Control Specialists in addition to directing day-to-day work activities, scheduling, shift coverage, escalations, and coordination with other shift managers and management. If you're enthusiastic about the possibility of getting to lead and mentor your fellow employees, then we want to talk to you!

What You'll Do:

• Foster and develop a highly effective team of Gateway Technical Operators to monitor ground systems and services
• Mentor and train your team by performing regular check-ins, discussing career growth opportunities, giving constructive feedback, and acknowledging performance issues when necessary
• Be responsible for monitoring and testing of Gateway network elements, performing remote maintenance as necessary, producing trending and tracking reports, and advanced troubleshooting of customer trouble tickets
• Coordinate fault resolution with senior personnel and vendor support items
• Manage notification of internal and external parties responding to questions (within scope and in a timely manner) when service-impacting issues occur
• Drive day-to-day work activities of the Network Control Specialists on the shift

Experience & Education Requirements / EEO

What You'll Need to Succeed:

• Bachelor's degree in Computer Science/MIS or related field OR equivalent relevant experience in lieu of degree
• 8+ years of relevant experience in the technical industry, with at least 2 of those years working as a Network Control Specialist and/or network support or similar environment
• Capable of being a strong motivator and source of direction for your team and role modelling commitment to your team's goals
• Have a team-oriented mentality and be able to easily build meaningful relationships with others and work collaboratively with cross-functional teams
• Excellent communication skills, with the ability to communicate confidently and effectively to those who may be unfamiliar with the topic at hand
• Be able to analyze and understand a situation or problem and think critically to make decisions and come up with new and unique solutions
• Be self-motivated and possess a high degree of creativity, independence, and resourcefulness
• Have a strong sense of urgency in driving projects to completion and be motivated to achieve outcomes and results
• Can thrive in a dynamic environment and efficiently manage multiple projects for yourself and your team while making sure to meet deadlines

Things That Would be Great if You Brought to the Table :

• Technical industry certification in any of the following disciplines: A+, Network+, Linux
• Previous management experience

We'll also need you to:

• Be on call
• Be able to travel up to 5%
• Be able to lift up to 25 pounds
• ship is required

Work Environment:

This position works in the company office. The position is largely sedentary with the majority of the position sitting in a chair and working with a computer. The role uses basic office equipment including a phone, video, computer, keyboard, mouse and printer. For meetings in-person, this position will need to be able stand, walk within the office and climb stairs on occasion.

Iridium is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity or status as a protected veteran. EOE of Minorities/Females/Vets/Disability and other protected categories.