Overview
On Site
$40.0000 - $46.0000
Contract - W2
Contract - Full-time
Skills
Troubleshooting
SOAP/REST
JavaScript
Networking
SSO Authentication
MySQL/Oracle
Job Details
Position: Technical Support Engineer - Integrations
Location: Santa Clara, CA 95054 (Hybrid)
Duration: 12 months (Highly likely conversion to FTE)
Pay Range: $40-46/hr
Responsibilities:
- Act as a Customer Advocate providing support to users/administrators of the platform
- Resolve technical cases created by customers seeking help to understand or troubleshoot unexpected behaviors or answer technical questions about the software and platform
- Analyze data to isolate potential causes of issues
- Collaborate with others to accomplish personal and group goals
Must-Haves:
- Bachelor's degree in Computer Science, Information Technology, or related field
- Web Services experience (SOAP/REST)
- Networking fundamentals (TCP/IP, Ping, Telnet)
- Scripting and familiarity with a programming language (JavaScript preferably)
- Relational databases concepts (MySQL preferably)
Nice to Haves:
- SSO and authentication
- Understanding of Email Troubleshooting (e.g., O365, Exchange)
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.